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For Companies At a Glance
- Tasks: Lead a global team to deliver top-notch SaaS implementations and consulting services.
- Company: Join a leading Software Solutions provider in a high-growth environment.
- Benefits: Negotiable salary, hybrid work model, and comprehensive benefits package.
- Why this job: Shape customer outcomes and drive operational excellence in a pivotal leadership role.
- Qualifications: Extensive experience in Professional Services and strong leadership skills required.
- Other info: Opportunity for significant influence and career growth within a dynamic executive team.
The predicted salary is between 43200 - 72000 £ per year.
Location: Reading (Hybrid: 2 days per week on site)
Salary: negotiable dependant on experience + benefits
Harvey Nash is extremely proud to be working on an exclusive basis with a leading Software Solutions provider and are currently looking to recruit an experienced Head of Professional Services on a permanent basis to lead a global, customer-facing delivery organisation within a high-growth SaaS business. This is a critical leadership role, accountable for ensuring customers realise maximum value from complex software implementations through world-class delivery, consulting, and training services.
Reporting directly to the CEO, you will own the end-to-end Professional Services function and play a key role in shaping customer outcomes, operational excellence, and long-term scalability.
The Role:
- Lead a multi-region team of project managers, consultants, and delivery professionals across Europe, North America, APAC, and offshore operations.
- Set the strategic direction for service delivery while remaining close to execution on high-value and complex customer engagements.
Key responsibilities include:
- Leading and developing a global Professional Services organisation, ensuring high performance, engagement, and capability growth.
- Owning the successful delivery of SaaS implementations, consulting, training, and bespoke services.
- Establishing and embedding best-practice delivery frameworks, methodologies, and governance.
- Driving operational efficiency, scalability, and continuous improvement across the services function.
- Acting as a senior escalation point and trusted advisor for strategic customers.
- Partnering closely with Sales, Customer Success, Product, and Finance to align services with commercial and customer objectives.
- Managing budgets, utilisation, resourcing, and services profitability.
- Defining and tracking KPIs and performance metrics to ensure predictable, high-quality delivery.
About You:
You will be a credible services leader with deep experience in SaaS or enterprise software environments. You will combine strategic thinking with hands-on leadership and will be comfortable operating at executive level while still engaging in delivery when needed.
Key Requirements:
- Extensive proven experience in senior Professional Services, Consulting, or Delivery leadership roles.
- Proven experience leading large, multi-region teams in a SaaS or technology-led organisation.
- Strong background in complex software implementations and customer success.
- Expertise in building and optimising scalable delivery models and operating frameworks.
- Commercial acumen, including services P&L, pricing, and utilisation management.
- Exceptional stakeholder management skills, with the ability to influence at board and C-suite level.
- A customer-first mindset and a track record of acting as a trusted strategic partner.
Why Join:
This is a rare opportunity to take ownership of a global Professional Services function at a pivotal stage of growth, with real influence over strategy, customer outcomes, and organisational maturity. You'll work alongside a strong executive team and have the mandate to shape how services are delivered at scale.
If you're a senior Professional Services leader ready to make a global impact, we'd love to hear from you.
Please apply directly online, or send an up to date version of your CV to Samantha.kearney@harveynash.com to book in a confidential chat; and if your application is successful, one of the team will be in touch to discuss next steps.
Head of Professional Service employer: Harvey Nash Group
Contact Detail:
Harvey Nash Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Professional Service
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and engage on platforms like LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your responses to highlight your experience in SaaS and professional services. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show your genuine interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Professional Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Professional Services role. Highlight your experience in SaaS and leadership roles, showcasing how you've driven customer success and operational excellence.
Craft a Compelling Cover Letter: Your cover letter should tell your story! Explain why you're passionate about this role and how your background aligns with the company's goals. Don't forget to mention your strategic thinking and hands-on leadership style.
Showcase Your Achievements: Quantify your achievements where possible. Use metrics to demonstrate how you've led teams, improved delivery processes, or enhanced customer satisfaction. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can ensure your application gets the attention it deserves, and you can stay updated on your application status.
How to prepare for a job interview at Harvey Nash Group
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of the SaaS landscape and the specific software solutions the company offers. Be prepared to discuss how your experience aligns with their products and how you can drive customer success through effective implementation.
✨Showcase Leadership Experience
As a Head of Professional Services, your leadership skills are crucial. Prepare examples of how you've successfully led multi-region teams and delivered complex projects. Highlight your ability to inspire and develop talent within your team.
✨Understand the Customer Journey
Demonstrate your customer-first mindset by discussing how you've previously ensured clients realise maximum value from software implementations. Be ready to share specific strategies you've used to enhance customer satisfaction and engagement.
✨Prepare for Strategic Discussions
Since you'll be working closely with C-suite executives, brush up on your stakeholder management skills. Think about how you've influenced decision-making at a senior level in the past and be ready to discuss your approach to aligning services with commercial objectives.
