At a Glance
- Tasks: Oversee daily IT operations and ensure smooth transitions to new service providers.
- Company: Harvey Nash, a leader in tech recruitment with a focus on innovation.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Join a dynamic team and make a real impact in IT service management.
- Qualifications: Experience in IT operations and strong skills in incident and change management.
Harvey Nash is now inviting candidates to apply for the role of Service Operations Lead. Inside of IR35 £550 - £650 Havant, hybrid working Initial 6 months.
Provide operational oversight and assurance across day‑to‑day (BAU) IT services, with a primary focus on maintaining stability during our client's transition to a new outsourced service provider.
Key Responsibilities:- BAU Operations Support (Incident / Problem / Change)
- MSP Transition & Early Life Support
- Monitoring & Reporting
- Major Incident Management & Communications
- Stakeholder Management
- Proven experience supporting IT operations in an outsourced / managed service environment, working closely with a Service Operations Manager and supplier teams.
- Strong hands‑on experience of ITSM/ITIL practices, especially Incident, Major Incident, Problem and Change Management in a live BAU environment.
- Experience working with Service Desk operations (triage, routing, escalation, communications) and understanding how Service Desk performance impacts end‑to‑end service outcomes.
- Strong operational experience in Incident, Major Incident, Problem and Change Management, including leadership of major incidents, facilitation of PIRs, root cause analysis, and implementation of preventive actions.
- Working knowledge of ITSM tooling (e.g., ServiceNow) and operational reporting (ticket hygiene, backlogs, trends, MI packs).
- Excellent stakeholder management and communication skills, including experience engaging senior leaders, operations teams, and supplier management.
- Strong analytical skills with the ability to use management information to prioritise, drive decisions, and measure improvement.
- Comfortable working in high‑pressure operational situations, supporting incident commanders and escalating appropriately through the Service Operations Manager.
Please submit your CV for consideration.
Service Management Operations Lead in Havant employer: Harvey Nash Group
Harvey Nash is an exceptional employer that values innovation and collaboration, offering a dynamic work environment in Havant with hybrid working options. Employees benefit from a strong focus on professional development, with opportunities to enhance their skills in IT service management while contributing to significant projects during a critical transition phase. The supportive culture fosters teamwork and encourages open communication, making it an ideal place for those seeking meaningful and rewarding careers in IT operations.
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Operations Lead in Havant
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management space. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL practices and incident management skills. We all know that confidence is key, so practice answering common questions and scenarios related to BAU operations and stakeholder management.
✨Tip Number 3
Showcase your analytical skills! When discussing your experience, highlight specific examples where you used data to drive decisions or improve processes. This will demonstrate your ability to handle high-pressure situations effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Management Operations Lead in Havant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in IT operations, especially in managed service environments, and showcase your hands-on knowledge of ITSM/ITIL practices. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've improved service delivery or managed incidents effectively. This helps us understand the impact you've made in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Harvey Nash Group
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices, especially around Incident, Major Incident, Problem, and Change Management. Be ready to discuss how you've applied these in real-world scenarios, as this will show your hands-on experience and understanding of the processes.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your stakeholder management abilities. Think about times when you've engaged with senior leaders or supplier teams, and be ready to explain how you navigated those relationships to achieve successful outcomes.
✨Demonstrate Analytical Thinking
Be prepared to talk about how you've used management information to drive decisions and measure improvements. Bring specific examples of how your analytical skills have led to better service outcomes, especially in high-pressure situations.
✨Familiarise Yourself with ServiceNow
If you have experience with ITSM tools like ServiceNow, make sure to mention it. If not, do a bit of research to understand its functionalities and how it can impact service desk operations. This knowledge could set you apart from other candidates.
