At a Glance
- Tasks: Support the implementation of CSDM and enhance service data quality in CMDB.
- Company: Join a forward-thinking company focused on service management transformation.
- Benefits: Competitive daily rate, hybrid working, and a chance to shape service data practices.
- Other info: Initial 6-month contract with potential for growth and development.
- Why this job: Make a real impact on service data quality and governance in a dynamic environment.
- Qualifications: Experience in CMDB, service data management, and strong analytical skills required.
Harvey Nash are now inviting candidates to apply for the role of CSDM / CMDB Service Analyst. Initial 6 months contract Inside of IR35, £417 - £525 a day Havant / Hybrid.
Service Management Transformation
Support the implementation and adoption of our clients Common Service Data Model (CSDM) and improve the quality, completeness, and consistency of service information held in the CMDB.
Key Responsibilities
- CSDM/CMDB Modelling & Governance
- Service Data Quality & Remediation
- Data Health Reporting & Insights
- ITSM Enablement (Incident/Change Impact & Service Views)
- Stakeholder Engagement & Data Stewardship
Essential Skills
- Proven experience in CMDB and service data management, including service modelling, relationship mapping, and data governance practices.
- Working knowledge of CSDM concepts and how service data underpins ITSM processes and operational reporting.
- Experience working with Service Owners, service desks, and technical teams to improve service selection, categorisation, and data quality at source.
- Strong data quality and analysis capability, including defining rules, running checks, investigating defects, and coordinating remediation with accountable teams.
- Hands‑on experience with ITSM tooling (e.g., ServiceNow CMDB and Service Portfolio) including reporting/dashboards, data imports, and lifecycle workflows.
- Strong stakeholder management and communication skills, able to explain data issues, influence data stewardship, and drive adoption of standards across diverse teams and suppliers.
- Experience producing data health MI (KPIs, quality scores, exception reporting) and turning insight into prioritised improvement actions.
- Methodical, detail‑focused, and comfortable working to deadlines where service data accuracy directly impacts operational outcomes and stakeholder confidence.
Please apply with your updated CV today.
CSDM/CMDB Service Analyst in Havant employer: Harvey Nash Group
At Harvey Nash, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our Havant location offers a hybrid working model, allowing for flexibility while engaging in meaningful projects that drive service management transformation. We are committed to employee growth, providing opportunities for professional development and the chance to work with cutting-edge ITSM tools, making us an attractive choice for those seeking rewarding careers in data management.
StudySmarter Expert Advice🤫
We think this is how you could land CSDM/CMDB Service Analyst in Havant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with CSDM or CMDB. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of service data management and CSDM concepts. We recommend creating a list of common interview questions and practising your answers to show off your expertise.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you improved data quality or engaged stakeholders. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CSDM/CMDB Service Analyst in Havant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CSDM/CMDB Service Analyst role. Highlight your experience with CMDB and service data management, and don’t forget to mention any hands-on experience with ITSM tooling like ServiceNow.
Showcase Your Skills:In your application, clearly showcase your skills in data quality and analysis. Use specific examples to demonstrate how you've defined rules, run checks, and coordinated remediation efforts in past roles.
Engage Stakeholders:Since stakeholder engagement is key, include examples of how you've worked with service owners and technical teams. Show us how you’ve influenced data stewardship and driven the adoption of standards across teams.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board for this exciting opportunity!
How to prepare for a job interview at Harvey Nash Group
✨Know Your CSDM and CMDB Inside Out
Make sure you brush up on your knowledge of the Common Service Data Model (CSDM) and Configuration Management Database (CMDB). Be ready to discuss how these concepts relate to ITSM processes and operational reporting. Having specific examples from your past experience will show that you truly understand their importance.
✨Showcase Your Data Quality Skills
Prepare to talk about your experience with data quality and analysis. Think of instances where you've defined rules, run checks, or coordinated remediation efforts. Highlighting your hands-on experience with ITSM tooling, especially ServiceNow, will definitely give you an edge.
✨Engage Stakeholders Effectively
Since stakeholder engagement is key for this role, come prepared with examples of how you've successfully communicated data issues and influenced data stewardship in previous positions. Demonstrating your ability to work with diverse teams will show that you're a team player who can drive adoption of standards.
✨Be Methodical and Detail-Focused
This role requires a methodical approach to service data accuracy. Prepare to discuss how you've managed deadlines and ensured data quality in your past roles. Being able to articulate your process for maintaining data health and producing insightful reports will impress your interviewers.
