At a Glance
- Tasks: Support and optimise cloud services in a large-scale enterprise environment.
- Company: Join a leading tech company focused on cloud innovation.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Other info: Dynamic role with excellent growth potential in a collaborative team.
- Why this job: Be at the forefront of cloud technology and drive continuous improvement.
- Qualifications: Experience in service delivery and strong understanding of cloud platforms.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a Cloud Service Delivery Analyst to support the ongoing operational management and optimisation of cloud services across a large-scale enterprise environment. This role focuses on service performance, governance, and continuous improvement, ensuring cloud platforms are stable, secure, and aligned to business needs.
Key Responsibilities
- Support the day-to-day service delivery of cloud platforms (AWS, Azure, or GCP)
- Monitor and report on service performance, availability, and SLAs/OLAs
- Act as a key point of contact between cloud engineering, service management, and business stakeholders
- Manage and maintain incident, problem, and change processes in line with ITIL
- Produce regular service reports, dashboards, and KPI metrics
- Track and manage service risks, issues, and dependencies (RAID)
- Support supplier/vendor management, ensuring contractual service commitments are met
- Drive continuous improvement initiatives across cloud services
- Ensure adherence to security, compliance, and governance frameworks
Key Skills & Experience
- Proven experience in a Service Delivery Analyst / Service Management / IT Operations role
- Strong understanding of cloud platforms (Azure, AWS, or GCP) in a live service environment
- Experience working within ITIL-based service management frameworks
- Ability to manage SLAs, KPIs, and service reporting
- Excellent stakeholder engagement and communication skills
- Familiarity with tools such as ServiceNow, Jira, Azure DevOps, or similar
- Strong organisational skills with attention to detail
Cloud Service Delivery Analyst in Glasgow employer: Harvey Nash Group
As a Cloud Service Delivery Analyst at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training programmes, a collaborative culture, and the opportunity to work with cutting-edge cloud technologies in a large-scale enterprise setting. Our commitment to continuous improvement and innovation ensures that you will play a vital role in shaping the future of our cloud services while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Service Delivery Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Cloud Service Delivery Analyst role.
✨Tip Number 2
Prepare for those interviews by brushing up on your cloud platform knowledge. Make sure you can chat confidently about AWS, Azure, or GCP. We want you to show off your skills and experience in service delivery and ITIL frameworks!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We’re all about making those connections count!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll have a better chance of getting noticed by the hiring team. Let’s get you that dream job together!
We think you need these skills to ace Cloud Service Delivery Analyst in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Cloud Service Delivery Analyst role. Highlight your experience with cloud platforms like AWS, Azure, or GCP, and showcase your skills in service management and ITIL frameworks.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've managed service delivery and improved performance in previous positions.
Showcase Your Communication Skills:Since this role involves engaging with various stakeholders, make sure to highlight your communication skills in your application. Share examples of how you've effectively collaborated with teams or managed vendor relationships.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Harvey Nash Group
✨Know Your Cloud Platforms
Make sure you brush up on your knowledge of AWS, Azure, and GCP. Be ready to discuss how you've used these platforms in previous roles, focusing on service performance and governance. This will show that you understand the technical side of the job and can hit the ground running.
✨Master ITIL Frameworks
Since this role involves working within ITIL-based service management frameworks, it’s crucial to demonstrate your understanding of incident, problem, and change processes. Prepare examples from your past experience where you successfully managed these processes to highlight your expertise.
✨Engage with Stakeholders
Communication is key! Think about how you've engaged with stakeholders in previous roles. Be prepared to share specific instances where you acted as a point of contact between teams, ensuring smooth service delivery and addressing any issues that arose.
✨Showcase Continuous Improvement Initiatives
This role focuses on driving continuous improvement across cloud services. Come prepared with examples of initiatives you've led or contributed to that improved service delivery or performance. This will demonstrate your proactive approach and commitment to excellence.
