At a Glance
- Tasks: Lead the CX1 CCaaS platform and manage supplier and stakeholder relationships.
- Company: Harvey Nash Group, a leader in tech recruitment with a focus on innovation.
- Benefits: Hybrid working, competitive daily rates, and opportunities for professional growth.
- Other info: Join a collaborative team with offices in Reading, Scotland, and Dublin.
- Why this job: Shape the future of contact centre technology in a dynamic enterprise environment.
- Qualifications: Experience in CCaaS platform ownership and Agile methodologies required.
Harvey Nash Group is seeking a Technical Product Owner to take end-to-end ownership of the CX1 CCaaS platform in a complex enterprise environment. This role offers hybrid working from an office in Reading, with additional offices in Scotland and Dublin.
The ideal candidate will have:
- Proven CCaaS platform ownership
- Strong supplier and stakeholder management skills
- Experience in Agile environments
Daily rates range from £600 to £700.
CCaaS Product Owner: Shape the Contact Center Platform in England employer: Harvey Nash Group
Harvey Nash Group is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the flexibility of hybrid working from our Reading office. With a strong focus on professional development, we provide ample opportunities for growth within the tech industry, particularly for those passionate about shaping innovative contact centre solutions. Join us to be part of a collaborative team that values your expertise and encourages meaningful contributions to our cutting-edge CCaaS platform.
StudySmarter Expert Advice🤫
We think this is how you could land CCaaS Product Owner: Shape the Contact Center Platform in England
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with CCaaS platforms. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s CCaaS offerings. Show us you know your stuff and can bring value to their platform. Tailor your examples to highlight your experience in Agile environments.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or message can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Practice your pitch! Be ready to explain how your skills in supplier and stakeholder management can benefit the team. Confidence is key, so rehearse until it feels natural.
We think you need these skills to ace CCaaS Product Owner: Shape the Contact Center Platform in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with CCaaS platforms and Agile environments. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Product Owner role. Share specific examples of your supplier and stakeholder management skills that relate to the job.
Showcase Your Passion:We love candidates who are genuinely excited about the role! In your application, let us know what draws you to the CCaaS platform and how you envision contributing to our team at StudySmarter.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Harvey Nash Group
✨Know Your CCaaS Inside Out
Make sure you have a solid understanding of the CCaaS platform and its features. Be prepared to discuss how you've previously managed similar platforms and any challenges you've faced. This will show your expertise and confidence in handling the role.
✨Showcase Your Agile Experience
Since the role requires experience in Agile environments, be ready to share specific examples of how you've successfully implemented Agile methodologies in past projects. Highlight your role in sprints, stand-ups, and retrospectives to demonstrate your hands-on experience.
✨Supplier and Stakeholder Management Skills
Prepare to discuss your approach to managing suppliers and stakeholders. Think of examples where you've navigated complex relationships or resolved conflicts. This will illustrate your ability to maintain strong partnerships and drive project success.
✨Ask Insightful Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company's vision for the CCaaS platform and how they measure success. This not only shows your interest but also helps you gauge if the company aligns with your career goals.
