At a Glance
- Tasks: Lead user research to shape digital services and enhance user experiences.
- Company: Join a forward-thinking team in Edinburgh focused on user-centred design.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and inclusivity.
- Why this job: Make a real difference by championing user needs in service design.
- Qualifications: Experience in user research and service design, with strong communication skills.
12 month contract (Edinburgh) £450/480 Outside IR35
Experienced User Researcher required to support user-centred digital and service transformation. You'll lead research activities, shape end-to-end services, and ensure an evidence-driven approach to design and delivery.
Key Responsibilities- Engage users to understand needs, pain points and behaviours
- Conduct research (interviews, focus groups, usability testing) and present clear insights and recommendations
- Champion the Voice of the User and support persona development and recruitment
- Work within multidisciplinary teams (UX, UI, delivery, technical)
- Embed insights into user journeys and design decisions
- Ensure compliance with legal, ethical and accessibility standards
- Map and improve end-to-end user journeys (as-is / to-be)
- Contribute to service blueprints aligning user interactions with back-end processes
- Facilitate workshops and co-design sessions
- Ensure research informs service design and continuous improvement
- Support service performance measures (e.g. user satisfaction, accessibility)
- Promote a whole-service, inclusive and user-centred approach
- Strong user research experience using qualitative & quantitative methods
- Proven UCD and service design capability (journey mapping, workshops, blueprints)
- Excellent stakeholder engagement and communication skills
- Experience working in Agile, multidisciplinary environments
- Understanding of accessibility, governance and delivery constraints
- Public sector or complex environment experience
Please send your CV for consideration.
User Researcher with Service Design Skills in Edinburgh employer: Harvey Nash Group
As a User Researcher with Service Design Skills in Edinburgh, you'll join a forward-thinking organisation that prioritises user-centred design and digital transformation. We foster a collaborative work culture where your insights will directly influence service delivery, and we offer ample opportunities for professional growth through engaging projects and multidisciplinary teamwork. Enjoy the unique advantage of working in a vibrant city known for its rich history and innovation, all while contributing to meaningful public sector improvements.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher with Service Design Skills in Edinburgh
✨Tip Number 1
Get to know the company culture before your interview. Research their values and recent projects, so you can show how your skills as a User Researcher align with their mission. This will help you stand out and demonstrate that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your storytelling skills! When discussing your past research experiences, frame them in a way that highlights the impact of your work. Use specific examples to illustrate how your insights shaped user journeys and improved service design.
✨Tip Number 3
Don’t just focus on your technical skills; showcase your soft skills too! Being able to engage stakeholders and communicate effectively is crucial in multidisciplinary teams. Be ready to share how you've successfully collaborated with others in previous roles.
✨Tip Number 4
Finally, apply through our website! We want to see your application and get to know you better. Plus, it’s a great way to ensure your CV lands directly in the right hands. Don’t miss out on this opportunity!
We think you need these skills to ace User Researcher with Service Design Skills in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the User Researcher role. Highlight your experience with user-centred design and service transformation, and don’t forget to mention any relevant projects that showcase your skills in qualitative and quantitative research.
Showcase Your Skills:In your application, emphasise your strong user research experience and your ability to engage users effectively. Use specific examples to demonstrate how you've championed the Voice of the User in past roles, especially in multidisciplinary teams.
Be Clear and Concise:When writing your application, keep it clear and to the point. We love a well-structured application that makes it easy for us to see your qualifications and how they align with our needs. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Harvey Nash Group
✨Know Your User Research Methods
Make sure you brush up on both qualitative and quantitative research methods. Be ready to discuss how you've used these techniques in past projects, especially in user interviews and usability testing. This will show that you understand the core of what the role requires.
✨Showcase Your Service Design Skills
Prepare to talk about your experience with service design, particularly journey mapping and creating service blueprints. Bring examples of how you've improved user journeys in previous roles, as this will demonstrate your ability to contribute effectively to the team.
✨Engage with Stakeholders
Highlight your communication skills by discussing how you've engaged with stakeholders in the past. Be ready to share specific examples of how you’ve facilitated workshops or co-design sessions, as this is crucial for working within multidisciplinary teams.
✨Understand Accessibility Standards
Familiarise yourself with legal and ethical standards related to accessibility. Be prepared to discuss how you've ensured compliance in your previous work, as this will show your commitment to creating inclusive user experiences.
