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- Tasks: Lead and manage high-severity incidents in a secure environment, ensuring swift resolutions.
- Company: Join a high-profile programme in London with a focus on mission-critical operations.
- Benefits: Competitive daily rate, flexible working, and the chance to work on impactful projects.
- Why this job: Be at the forefront of incident management and make a real difference in critical situations.
- Qualifications: Active DV clearance and experience in managing incidents in complex environments required.
- Other info: Opportunity for professional growth in a dynamic, supportive team.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting three DV Cleared Incident Managers to support a high-profile, mission-critical programme based in London. This role sits at the heart of a secure operational environment and requires confident leadership, calm decision-making, and the ability to drive complex incidents through to swift and effective resolution while minimising business impact.
Key Responsibilities
- Lead, coordinate, and own the response to major and high-severity incidents within a secure, critical environment
- Chair and manage major incident (MI) bridge calls, ensuring clear direction, pace, and accountability
- Act as the central point of coordination between technical teams, suppliers, partners, and senior stakeholders
- Drive incidents through to resolution, ensuring effective communication, escalation, and post-incident review
- Maintain oversight of 24/7 operational coverage, including shift rotas where applicable
- Identify trends and recurring issues, contributing to problem management and service improvement initiatives
- Support crisis situations, ensuring alignment with business continuity and resilience plans
Essential Skills & Experience
- Active DV clearance (mandatory)
- Proven experience managing incidents in complex, secure, and/or mission-critical environments
- Strong background in ITSM leadership, including incident and problem management
- Demonstrated ability to remain calm under pressure and manage multiple concurrent incidents
- Excellent stakeholder management and communication skills, including engagement at senior levels
- Strong analytical and problem-solving capability, with a structured and decisive approach
- Experience leading, mentoring, and developing operational teams
- ITIL 4 Managing Professional certification (or equivalent experience)
Desirable Experience
- Experience in crisis management and business continuity
- Background working within a large, complex, and global organisation
Interested? Please send your latest CV to olivia.yafai@harveynash.co.uk for consideration.
Incident Manager (DV Cleared) - Inside IR35 - London in City of London employer: Harvey Nash Group
Contact Detail:
Harvey Nash Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager (DV Cleared) - Inside IR35 - London in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in incident management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common incident management scenarios. Think about how you would handle high-severity incidents and be ready to share your past experiences. Confidence is key!
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about times when you’ve led teams through crises or managed complex incidents. We want to see that you can keep calm and drive results under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Incident Manager (DV Cleared) - Inside IR35 - London in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Incident Manager role. Highlight your experience in managing incidents, especially in secure environments, and showcase your leadership skills. We want to see how you’ve handled high-severity incidents before!
Show Off Your DV Clearance: Since active DV clearance is a must-have, don’t forget to mention it prominently in your application. We need to know you’re cleared and ready to jump into action without any delays!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get you on board!
How to prepare for a job interview at Harvey Nash Group
✨Know Your Incident Management Inside Out
Make sure you brush up on your incident management knowledge, especially in complex and secure environments. Be ready to discuss specific incidents you've managed, focusing on your decision-making process and how you minimised business impact.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities, particularly in high-pressure situations. Think about times when you’ve chaired major incident calls and how you ensured clear direction and accountability among teams.
✨Communicate Like a Pro
Since this role involves engaging with senior stakeholders, practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing past experiences.
✨Demonstrate Your Analytical Mindset
Be ready to talk about how you identify trends and recurring issues in incidents. Prepare to discuss your approach to problem management and service improvement initiatives, showcasing your structured and decisive analytical skills.
