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- Tasks: Solve technical problems and enhance client experiences with advanced AV technology.
- Company: Leading AV solutions provider in Central London.
- Benefits: Salary up to £45,000, onsite work, and career growth opportunities.
- Why this job: Join a fast-paced team and tackle exciting challenges in the AV industry.
- Qualifications: Experience with AV systems and strong problem-solving skills required.
- Other info: Dynamic role with opportunities for professional development and client interaction.
The predicted salary is between 36000 - 54000 £ per year.
A leading client in Central London is looking for a Field Service Engineer with AV expertise. The successful candidate will help define clients' experiences with advanced technology by working from the office and directly on client sites. Your work will be crucial - not only for quickly solving a wide range of technical problems, but also for actively supporting and improving the clients' infrastructures through outstanding service.
Success in this role depends on your ability to quickly adjust to different client systems and adopt new technologies. You will tackle complex challenges, showing patience and strategic problem-solving when difficulties arise. Our fast-paced Service team often faces fresh tasks that call for someone who can reevaluate priorities and make sound choices as situations develop.
Key skills and responsibilities:- Demonstrated expertise in operating conference room technologies, including Crestron, Extron, AMX, Biamp, and BSS Soundweb systems, with advanced proficiency in both video and audio processing platforms.
- Consistently provide exemplary service across all client engagements by ensuring timely and effective escalation of incidents where ticket resolutions do not meet client expectations.
- Maintain full responsiveness to service tickets in accordance with established client SLAs.
- Participate in Service Reviews as required, addressing technical inquiries and offering recommendations to enhance clients' technical environments.
- Effectively answer calls and log tickets as appropriate, while taking ownership of resolving and closing tickets to the requester's satisfaction.
- Conduct site visits to address issues that cannot be resolved remotely.
- Possess strong knowledge of building technologies, such as access control, CCTV, building management systems (BMS), and lighting controls, coupled with a solid understanding of IT networking principles, including troubleshooting, IP addressing, VLANs, and cable testing.
Field Service Engineer - AV/Audio Visual - Central London in City of London employer: Harvey Nash Group
Contact Detail:
Harvey Nash Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - AV/Audio Visual - Central London in City of London
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and culture. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your technical skills! Since this role is all about AV tech, make sure you're up to speed on systems like Crestron and Extron. Being able to talk confidently about your experience will set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Field Service Engineer - AV/Audio Visual - Central London in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your AV expertise and experience with technologies like Crestron and Extron. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex technical challenges in the past. We love candidates who can think on their feet and adapt to new situations, so let us know how you’ve done this!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary to demonstrate your expertise. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Harvey Nash Group
✨Know Your AV Tech
Make sure you brush up on your knowledge of conference room technologies like Crestron, Extron, and Biamp. Be ready to discuss your hands-on experience with these systems and how you've tackled technical challenges in the past.
✨Showcase Problem-Solving Skills
Prepare examples that highlight your strategic problem-solving abilities. Think of situations where you had to quickly adjust to new client systems or resolve complex issues under pressure. This will demonstrate your adaptability and resourcefulness.
✨Understand Client Expectations
Familiarise yourself with the importance of SLAs and how to manage client expectations effectively. Be prepared to discuss how you ensure timely resolutions and maintain exemplary service across all engagements.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the company’s approach to service reviews and client interactions. This shows your genuine interest in the role and helps you understand how you can contribute to improving their technical environments.
