At a Glance
- Tasks: Lead the development of the CX1 CCaaS platform and manage supplier relationships.
- Company: Harvey Nash Group, a leader in tech recruitment with a focus on innovation.
- Benefits: Hybrid working, competitive daily rates, and opportunities for professional growth.
- Other info: Join a collaborative team with offices in Reading, Scotland, and Dublin.
- Why this job: Shape the future of contact centre technology in a dynamic enterprise environment.
- Qualifications: Experience in CCaaS platform ownership and Agile methodologies.
Harvey Nash Group is seeking a Technical Product Owner to take end-to-end ownership of the CX1 CCaaS platform in a complex enterprise environment. This role offers hybrid working from an office in Reading, with additional offices in Scotland and Dublin.
The ideal candidate will have:
- Proven CCaaS platform ownership
- Strong supplier and stakeholder management skills
- Experience in Agile environments
Daily rates range from £600 to £700.
CCaaS Product Owner: Shape the Contact Center Platform employer: Harvey Nash Group
Harvey Nash Group is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the flexibility of hybrid working from our Reading office. With a strong focus on professional development, we provide ample opportunities for growth within the tech industry, particularly for those passionate about shaping innovative contact centre solutions in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land CCaaS Product Owner: Shape the Contact Center Platform
✨Tip Number 1
Network like a pro! Reach out to your connections in the CCaaS space and let them know you're on the hunt for a Product Owner role. You never know who might have the inside scoop on opportunities.
✨Tip Number 2
Prepare for those interviews by brushing up on your Agile methodologies and CCaaS platform knowledge. We recommend practising common interview questions and scenarios that highlight your supplier and stakeholder management skills.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your expertise in CCaaS and make sure to tailor your approach!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace CCaaS Product Owner: Shape the Contact Center Platform
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with CCaaS platforms and Agile environments. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Product Owner role. Share specific examples of your supplier and stakeholder management skills that will impress us.
Showcase Your Passion:We love candidates who are genuinely excited about the role! In your application, let us know what draws you to the CCaaS platform and how you envision shaping it. Your enthusiasm can really make you stand out!
Apply Through Our Website:To ensure your application gets the attention it deserves, please apply through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Harvey Nash Group
✨Know Your CCaaS Inside Out
Make sure you’re well-versed in the specifics of CCaaS platforms, especially the CX1. Brush up on its features, benefits, and how it stands out in the market. This will show your potential employer that you’re not just familiar with the product but passionate about it.
✨Showcase Your Agile Experience
Since the role requires experience in Agile environments, be prepared to discuss your previous projects where you’ve successfully implemented Agile methodologies. Share specific examples of how you’ve adapted to changes and delivered value quickly.
✨Stakeholder Management is Key
Highlight your skills in managing suppliers and stakeholders. Prepare examples of how you’ve navigated complex relationships and ensured alignment between different parties. This will demonstrate your ability to handle the collaborative aspects of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s vision for the CCaaS platform and how they measure success. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals.
