At a Glance
- Tasks: Provide first line support and create insightful reports using Power BI and SQL.
- Company: Harvey Nash Group, a dynamic tech company in Cardiff.
- Benefits: Competitive hourly rate, hybrid work model, and full-time hours.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a vibrant team and enhance your skills in tech support and reporting.
- Qualifications: Experience with Power BI, SQL Server, and strong communication skills.
The predicted salary is between 41600 - 44600 £ per year.
Harvey Nash Group is inviting candidates for the Technical Support Analyst position on a 6-month contract. The role is hybrid based in Cardiff, requiring 2 days a week in the office. You will provide first line support and develop Management Information System (MIS) reports using tools like Power BI, SQL Server, and Microsoft Access.
Key responsibilities include:
- Managing support requests
- Coordinating with 2nd and 3rd line engineers
This position offers an hourly rate between £20 and £21.46, working full-time, Monday to Friday.
Technical Support & BI Reporting Analyst (6m Contract) in Cardiff employer: Harvey Nash Group
Harvey Nash Group is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to grow their skills in technical support and business intelligence. With a hybrid working model based in Cardiff, employees enjoy the flexibility of remote work while benefiting from hands-on experience with cutting-edge tools like Power BI and SQL Server. The company prioritises employee development and offers competitive hourly rates, ensuring that team members are well-supported and valued in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support & BI Reporting Analyst (6m Contract) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Technical Support roles and brush up on your Power BI and SQL skills. Practising with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle support requests effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Technical Support & BI Reporting Analyst (6m Contract) in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with technical support and BI reporting tools like Power BI and SQL Server. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for tech support and any specific experiences that relate to managing support requests or working with MIS reports.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and provide solutions, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Harvey Nash Group
✨Know Your Tech Tools
Familiarise yourself with Power BI, SQL Server, and Microsoft Access before the interview. Be ready to discuss your experience with these tools and how you've used them to create reports or solve problems in the past.
✨Showcase Your Support Skills
Prepare examples of how you've successfully managed support requests in previous roles. Highlight your ability to communicate effectively with both technical and non-technical users, as this will be crucial for first line support.
✨Understand the Hybrid Model
Since the role is hybrid, think about how you can balance working from home and in the office. Be prepared to discuss your strategies for staying organised and productive in both environments.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the types of issues you might encounter. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
