At a Glance
- Tasks: Provide first line support and develop MIS reports using Microsoft Access, SQL Server, and Power BI.
- Company: Harvey Nash, a leading tech recruitment firm with a dynamic work culture.
- Benefits: Competitive hourly rate, hybrid working, and full-time hours.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Join a fast-paced environment and enhance your technical skills while making a real impact.
- Qualifications: Experience in technical support and report development is preferred.
The predicted salary is between 20 - 21 £ per hour.
Harvey Nash is now inviting candidates to apply for the 6 month contract role of Technical Support Analyst. Hybrid - 2 days a week in Cardiff £20 - £21.46 an hour (7.4 hour day) Umbrella only. Monday - Friday, full time.
Your main responsibility will be to provide first line support for an area of our clients business systems. You'll be responsible for managing requests received via the Support mailbox, from the first point of contact until resolution. A significant part of this support role will include the development of MIS reports using tools such as Microsoft Access, SQL Server and Power BI.
Key Accountabilities- Design and development of ad hoc MIS reports from a variety of systems
- Responsible for the design, development and validation of ad hoc MIS reports
- Building short term tactical solutions using Excel, Access, Power BI and SQL Server
- Manage the Support mailbox
- Coordinate 2nd and 3rd line queries with relevant engineers
- Responding to a high demand of support requests
Please submit your CV for consideration.
Technical Analyst in Cardiff employer: Harvey Nash Group
Harvey Nash is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where employees can thrive. With a hybrid working model in Cardiff, you will enjoy the flexibility of remote work while being part of a supportive team dedicated to your professional growth. The company provides ample opportunities for skill development, particularly in data management and reporting tools, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Analyst in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Technical Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills, especially with tools like SQL Server and Power BI. We want you to feel confident when discussing how you can tackle first line support and develop those MIS reports.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share examples of how you've managed support requests or built tactical solutions in the past. This will help us see how you can handle the high demand of support requests.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Analyst in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Technical Analyst role. We want to see how your background aligns with the responsibilities mentioned in the job description.
Showcase Your Technical Skills:Since this role involves tools like Microsoft Access, SQL Server, and Power BI, be sure to mention any experience you have with these technologies. We love seeing specific examples of how you've used them in past roles!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Harvey Nash Group
✨Know Your Tech Tools
Familiarise yourself with Microsoft Access, SQL Server, and Power BI before the interview. Be ready to discuss how you've used these tools in past roles or projects, as this will show your technical prowess and readiness for the job.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've managed support requests or resolved technical issues in the past. Highlight your approach to troubleshooting and how you prioritised tasks, as this is crucial for a Technical Support Analyst role.
✨Understand the Business Context
Research Harvey Nash and their clients to understand the business systems you'll be supporting. This knowledge will help you tailor your answers and demonstrate that you're not just technically skilled but also understand the bigger picture.
✨Practice Communication
Since you'll be managing requests via the Support mailbox, practice explaining technical concepts in simple terms. Clear communication is key, so consider doing mock interviews with friends or family to refine your delivery.
