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- Tasks: Lead the design and deployment of Dynamics 365 CE modules to enhance customer experience.
- Company: Join a forward-thinking company with a hybrid working model.
- Benefits: Earn up to £65,000 with flexible working and great career growth.
- Why this job: Make a real impact by implementing cutting-edge customer service solutions.
- Qualifications: Experience in Dynamics 365 CE and strong communication skills required.
- Other info: Refer a friend and earn £250 in vouchers!
The predicted salary is between 39000 - 78000 £ per year.
Hybrid working - 2/3 days per week onsite
Salary up to £65,000
Dynamics 365 Customer Engagement (CE) Functional Consultant skilled in Customer Service Workspace, Contact Centre solutions, Live Chat, Voice, Azure Communication Services, and Teams Telephony implementation. Proven experience delivering end-to-end Dynamics 365 CE Customer Service projects, enhancing customer experience, and integrating advanced communication tools. Lead functional design and deployment of D365 CE modules including CSW, Omnichannel, and Contact Centre features.
Key skills and responsibilities:
- Dynamics 365 CE Experience
- Experienced D365 CE Functional Consultant, specialising in Customer Service
- Strong expertise in Customer Service Workspace, Omnichannel, and Contact Centre solutions
- Skilled in implementing Email, Live Chat, Voice, and ACS within D365 CE Omnichannel
- Proven integration of Teams Telephony with Dynamics 365
- Knowledgeable about contact centre tech and telephony systems
- Solid grasp of Power Platform, including Power Apps and Power Automate
- Excellent stakeholder management and communication abilities
- Capable of producing clear documentation and functional designs
- Good understanding of ALM and DevOps best practices
Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Harvey Nash for review.
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.
Dynamics 365 (CE) Functional Consultant - Burton in Burton upon Trent employer: Harvey Nash Group
Contact Detail:
Harvey Nash Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 (CE) Functional Consultant - Burton in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the Dynamics 365 community. Attend meetups or webinars related to Customer Engagement and make sure to chat with fellow professionals. You never know who might have a lead on that perfect role!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, especially those involving Customer Service Workspace and Omnichannel solutions. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of Azure Communication Services and Teams Telephony. Be ready to discuss how you've integrated these tools in previous roles. Confidence in your expertise can really set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that role!
We think you need these skills to ace Dynamics 365 (CE) Functional Consultant - Burton in Burton upon Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 CE and the specific skills mentioned in the job description. We want to see how your background aligns with what we're looking for!
Showcase Your Projects: Include details about any end-to-end Dynamics 365 CE projects you've delivered. We love seeing real examples of how you've enhanced customer experiences and integrated communication tools.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clear documentation and functional designs, so make sure your application reflects that clarity.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Harvey Nash Group
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 CE, especially the Customer Service Workspace and Omnichannel features. Be ready to discuss specific projects you've worked on and how you enhanced customer experiences using these tools.
✨Showcase Your Communication Skills
As a Functional Consultant, strong communication is key. Prepare examples that demonstrate your stakeholder management abilities and how you've effectively communicated complex ideas in previous roles. This will show you're not just technically skilled but also a great team player.
✨Prepare for Technical Questions
Expect questions about integrating Teams Telephony and other communication tools with Dynamics 365. Brush up on your technical knowledge and be ready to explain your approach to implementing these solutions in a clear and concise manner.
✨Bring Documentation Samples
Since producing clear documentation is part of the role, consider bringing samples of functional designs or project documentation you've created. This will give the interviewers a tangible sense of your work and attention to detail.
