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- Tasks: Optimise customer journeys and create process maps for digital payments.
- Company: Retail Banking client in Bristol with a focus on innovation.
- Benefits: 6-month contract with potential extension and flexible working.
- Why this job: Shape the future of digital payments and enhance customer experiences.
- Qualifications: Experience in digital, UX/UI practices, and customer journey mapping.
- Other info: Collaborative environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
I'm working with a Retail Banking client in Bristol, looking to bring on board an experienced BA to manage the customer journey with their digital payments partners. This is an initial 6 month contract with the possibility of extension thereafter. You'll be working with global PSPs to translate to the business how their needs evolve over time and developing a comprehensive view of different customer segments.
Responsibilities:
- Optimising end-to-end customer journeys.
- Leading on creating journey and process maps.
- Ownership of multiple customer journeys.
- Integrating insights and knowledge from disparate data, processes, and systems relevant to the journey.
- Working with the Product Owner in measuring and monitoring outcomes to influence the product roadmap.
The role requires:
- Understanding of digital, UX & UI practices, having worked on product development across Operations, Experience Design, and Engineering.
- Good foundational knowledge of digital payments and/or corporate commercial transactional banking.
- Customer centric mindset and experience creating customer journey and process maps.
Location: Bristol (2 days on site) Contract: 6mths inside IR35 (start date ASAP) No sponsorship available.
Business Analyst - Customer Journey (Digital Payments) in Bristol employer: Harvey Nash Group
Contact Detail:
Harvey Nash Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - Customer Journey (Digital Payments) in Bristol
✨Tip Number 1
Network like a pro! Reach out to connections in the banking and digital payments space. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your experience with customer journey mapping and digital payments. Use real examples to demonstrate how you've optimised processes in the past.
✨Tip Number 3
Prepare for interviews by brushing up on UX/UI practices and digital payment trends. Be ready to discuss how you can integrate insights from data into customer journeys, as this will impress hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills, and applying directly can give you a better chance of landing that dream role.
We think you need these skills to ace Business Analyst - Customer Journey (Digital Payments) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Analyst in digital payments. Highlight your experience with customer journeys and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about optimising customer journeys and how your background in digital payments makes you a perfect fit. Let us know what excites you about this opportunity!
Showcase Your Analytical Skills: As a Business Analyst, your analytical skills are key. In your application, mention specific examples where you've used data to influence decisions or improve processes. We love seeing how you've made an impact in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team at StudySmarter!
How to prepare for a job interview at Harvey Nash Group
✨Know Your Customer Journey
Make sure you understand the ins and outs of customer journeys, especially in digital payments. Brush up on how to optimise these journeys and be ready to discuss specific examples from your past experience.
✨Familiarise Yourself with UX/UI Practices
Since the role requires knowledge of UX and UI practices, take some time to review key concepts and trends. Be prepared to talk about how you've applied these principles in previous projects, particularly in product development.
✨Data-Driven Decision Making
Highlight your ability to integrate insights from various data sources. Think of instances where you've used data to influence customer journey improvements and be ready to share those stories during the interview.
✨Collaborate Like a Pro
This role involves working closely with a Product Owner and other stakeholders. Prepare to discuss your collaborative experiences and how you've successfully led teams or projects in the past, especially in a banking or digital payments context.
