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- Tasks: Provide 2nd line support for SAP applications and ensure system stability.
- Company: Dynamic tech company with a focus on service excellence.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Join a team that values innovation and makes a real impact in tech.
- Qualifications: Experience in SAP support and strong problem-solving skills.
- Other info: Collaborative environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 54000 £ per year.
Hybrid working - 1 day per week on site required in Birmingham
Salary - Up to £45,000 per annum
SAP Support Analyst required to provide 2nd line support across SAP applications. This position is focused around operational support, incident resolution and service excellence, ensuring SAP systems and connected applications remain stable, integrated and responsive to business requirements.
Responsibilities
- Deliver 1st and 2nd line SAP support, managing incidents and service requests within SLA.
- Diagnose functional and technical issues across SAP HR, Payroll, FI, MM, SD and integrated third‑party systems.
- Assist the Team Lead in providing a high‑quality support service with timely resolutions and clear user communication.
- Triage and allocate service requests to SAP teams or wider IT resources to ensure effective resolution.
- Conduct root cause analysis and recommend preventative measures to reduce repeat issues.
- Support business readiness for system changes, upgrades and operational improvements.
- Maintain accurate end‑user documentation and support materials.
- Collaborate with stakeholders, vendors and IT teams to ensure system stability and continuous improvement.
Experience supporting SAP integrations and third‑party applications.
Strong understanding of ITSM processes, including incident, problem and request management within SLAs.
Proven ability to perform root cause analysis and implement preventative actions.
Confident supporting system changes, enhancements, upgrades and business readiness activities.
Interested? Please submit your updated CV to Emma Siwicki at Harvey Nash for immediate consideration.
SAP Support Analyst in Birmingham employer: Harvey Nash Group
Contact Detail:
Harvey Nash Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP Support Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that SAP Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your SAP knowledge. We recommend going through common scenarios you might face in the role, especially around incident resolution and service excellence. Show them you’re ready to tackle those 1st and 2nd line support challenges!
✨Tip Number 3
Don’t forget to ask questions during your interview! We want to see your curiosity about the company’s SAP systems and how they handle operational support. This shows you’re genuinely interested and ready to contribute to their success.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that SAP Support Analyst position!
We think you need these skills to ace SAP Support Analyst in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SAP applications and support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: Since this role involves diagnosing issues and providing solutions, include examples of how you've tackled similar challenges in the past. We love seeing candidates who can think on their feet!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant to SAP. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of getting noticed. It helps us keep everything organised and ensures your application reaches the right people!
How to prepare for a job interview at Harvey Nash Group
✨Know Your SAP Inside Out
Make sure you brush up on your knowledge of SAP applications, especially HR, Payroll, FI, MM, and SD. Be ready to discuss specific incidents you've resolved in the past and how you approached them. This will show your practical experience and understanding of the systems they'll need you to support.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical issues. Think about times when you conducted root cause analysis and what preventative measures you implemented. This will highlight your analytical skills and your ability to improve processes.
✨Communicate Clearly and Effectively
Since this role involves a lot of user communication, practice explaining complex technical issues in simple terms. You might be asked to role-play a scenario where you need to explain a solution to a non-technical user, so clarity is key!
✨Show Your Team Spirit
Collaboration is crucial in this role, so be prepared to discuss how you've worked with stakeholders, vendors, and IT teams in the past. Share examples that demonstrate your ability to triage requests and allocate tasks effectively, showing that you're a team player who values service excellence.
