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For Companies At a Glance
- Tasks: Support and maintain key business applications, troubleshoot issues, and ensure data accuracy.
- Company: Join a market-leading organisation with a supportive and collaborative culture.
- Benefits: Enjoy hybrid work, excellent benefits, and a chance to grow your career.
- Why this job: Be part of a dynamic team solving real problems and making an impact.
- Qualifications: 3+ years in application support, strong analytical skills, and SQL experience.
- Other info: Work closely with finance teams and enjoy a proactive, service-focused environment.
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity
We are supporting a market leading organisation looking to recruit an Application Support Analyst on an 18-month fixed-term contract. You will join a supportive, collaborative environment where you will work closely with the finance function, ensuring key business systems run smoothly and data remains accurate and reliable.
The Role
In this role, you will be responsible for supporting and maintaining several third-party applications used across the business. You will help troubleshoot issues, carry out testing and make sure that reporting and data flows are running as they should. You will work with stakeholders in the finance team (finance experience not required), helping them get the most out of the systems and ensuring problems are resolved quickly. This role suits someone who enjoys problem-solving, understands how systems behave and is comfortable working with data.
Key Responsibilities
- Providing day-to-day support for corporate systems and third-party applications
- Investigating incidents, analysing root causes and identifying fixes or workarounds
- Working with stakeholders to understand issues and priorities
- Supporting testing across new releases, upgrades and patches
- Ensuring data quality and reporting outputs are accurate and dependable
- Producing reports and working with datasets to support business needs
- Using SQL tools to query, validate and analyse data
Key Requirements
- 3+ years' experience in an application support or systems support role
- Strong analytical skills and a problem-solving mindset
- Experience working with C# is preferred
- Confident using SQL Management Studio; SQL Server experience is highly beneficial
- Comfortable working with data and producing reports
- Service-focused approach with the ability to work proactively
- Experience supporting users and liaising with business stakeholders
Tech & Tools
- Microsoft technology stack
- SQL Server / SQL Management Studio
- Third-party applications used across corporate and finance teams
This will be a Hybrid opportunity, with requirements of being in the office one day per week and comes with excellent benefits. If this role sounds like a great opportunity, Apply Now!
Application Support Analyst employer: Harvey Nash Group
Contact Detail:
Harvey Nash Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to application support. Think about how you’d troubleshoot issues or improve data quality. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your analytical mindset and ability to work with stakeholders effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our supportive team.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your application support experience and any relevant technical skills, like SQL or C#. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're interested in the Application Support Analyst role and how your problem-solving skills can benefit us. Keep it concise but engaging – we love a good story!
Showcase Your Analytical Skills: Since this role involves troubleshooting and data analysis, be sure to mention specific examples where you've successfully resolved issues or improved processes. We’re keen to see how you think and approach challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Harvey Nash Group
✨Know Your Applications
Before the interview, make sure you familiarise yourself with the third-party applications mentioned in the job description. Understand their functionalities and common issues users face. This will help you demonstrate your proactive approach and problem-solving mindset during the interview.
✨Brush Up on SQL Skills
Since SQL Server experience is highly beneficial for this role, take some time to review your SQL skills. Be prepared to discuss how you've used SQL Management Studio in past roles, and consider practising some queries that could be relevant to the tasks you'll be handling.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to troubleshoot a hypothetical issue. Think about past experiences where you successfully resolved problems and be ready to explain your thought process. This will showcase your analytical skills and service-focused approach.
✨Engage with Stakeholders
Since you'll be working closely with the finance team, think about how you can effectively communicate with stakeholders. Prepare examples of how you've previously liaised with users to understand their needs and resolve issues. This will highlight your collaborative spirit and ability to support users effectively.
