At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot issues in a fast-paced investment management environment.
- Company: Join a leading investment management firm with a strong reputation in financial services.
- Benefits: Competitive pay of £300 - £325pd, flexible working options, and a dynamic team atmosphere.
- Other info: Opportunity for career growth in a supportive and collaborative workplace.
- Why this job: Enhance your IT skills while making a real impact in the financial sector.
- Qualifications: Experience in 2nd line support and knowledge of Windows, Mac, and Office 365 required.
A leading Investment Management business are currently seeking a 2nd Line IT Support Engineer to join them on a 6 month initial contract in London. The role requires prior 2nd line support experience in Investment Management or a similar Financial Services business.
Essential Requirements:
- Experience working as a 2nd line IT Support Engineer
- Experience working in mostly an office-based IT Support function
- Good knowledge of Windows & Mac operating systems, Office 365, Microsoft Office packages, iPads, Printers and a good understanding of IT generally
- Skill or experience working with mobile devices such as mobile phones and tablets
- Knowledge of iOS configuration and support of Apple devices including iPhone, iPad and MacBook and familiarity with Mobile Device Management solutions
- Knowledge of service management tools e.g., ServiceDesk Plus, SNOW, etc
- Very strong communication skills and the ability to work with senior stakeholders
- Knowledge of ITIL processes and procedures - ITIL Foundation Certificate is desirable
If you meet these requirements please apply for immediate consideration.
2nd Line Support Engineer, Investment Management employer: Harvey Nash Group
Join a leading Investment Management firm in London, where you will thrive in a dynamic work culture that values collaboration and innovation. With competitive pay rates and opportunities for professional growth, this role as a 2nd Line Support Engineer offers you the chance to enhance your skills in a supportive environment while working with cutting-edge technology in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer, Investment Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the investment management sector. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows, Mac, and Office 365, as well as any ITIL processes you've used.
✨Tip Number 3
Showcase your communication skills! Practice explaining complex IT issues in simple terms. This will impress senior stakeholders and show you can bridge the gap between tech and non-tech folks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 2nd Line Support Engineer, Investment Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 2nd line support experience, especially in Investment Management or Financial Services. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows, Mac, and Office 365!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with mobile devices and ITIL processes, and let us know how you’ve successfully communicated with senior stakeholders in the past.
Show Off Your Technical Skills:In your application, make sure to mention any specific tools or software you’ve used, like ServiceDesk Plus or SNOW. We love seeing candidates who are familiar with the tech we use, so don’t hold back on those details!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Harvey Nash Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac operating systems, as well as Office 365. Be ready to discuss your experience with mobile devices and any IT support tools you've used, like ServiceDesk Plus or SNOW.
✨Showcase Your Communication Skills
Since you'll be working with senior stakeholders, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users and be prepared to share those stories.
✨Understand the Investment Management Sector
Familiarise yourself with the basics of investment management and financial services. This will help you relate your technical skills to the specific needs of the business and show that you're genuinely interested in the role.
✨Prepare for ITIL Questions
If you have an ITIL Foundation Certificate, be ready to discuss how you've applied ITIL processes in your previous roles. If you don't have the certificate, at least understand the key principles and be prepared to talk about how they can improve service management.
