At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot Microsoft technologies.
- Company: Join a dynamic IT support team in Leeds.
- Benefits: Competitive daily rate and hands-on experience in a fast-paced environment.
- Other info: Opportunity for growth and development in a supportive team.
- Why this job: Make a real difference by resolving technical issues for users.
- Qualifications: Experience with Microsoft technologies and strong problem-solving skills.
The predicted salary is between 57000 - 58000 € per year.
Location: Leeds x5 days per week onsite
Rate: Up to £290 per day - Inside IR35
The Opportunity
We are currently recruiting for an experienced 2nd Line IT Support Engineer to join a busy onsite IT support team based in Leeds. This is an excellent opportunity for a hands‑on support professional with strong experience across Microsoft technologies, Office 365, and end‑user hardware support. You will play a key role in supporting business users, resolving technical issues, and ensuring a high level of service across the organisation's IT environment. Working within a fast‑paced support function, you will provide both remote and deskside support across laptops, desktops, Office 365 applications, and core Microsoft infrastructure technologies.
Key Responsibilities
- Provide 2nd line technical support across hardware, software, and Microsoft environments
- Support and troubleshoot Office 365 applications including Outlook, Teams, SharePoint, and Exchange Online
- Build, configure, deploy, and support laptops and desktop devices
- Diagnose and resolve hardware, software, and connectivity issues
- Manage user accounts, permissions, and access requests within Active Directory and Microsoft environments
- Escalate complex incidents to relevant internal teams where required
- Maintain accurate ticket updates and technical documentation
- Deliver excellent customer service and end‑user support across the business
- Support device rollouts, hardware replacements, and user onboarding activities
Essential Skills
2nd Line IT Support Engineer - Leeds employer: Harvey Nash Group
Join a dynamic and supportive team as a 2nd Line IT Support Engineer in Leeds, where your expertise will be valued and your contributions recognised. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you stay at the forefront of technology. With a focus on delivering exceptional service, you'll enjoy a rewarding role in a vibrant city known for its rich culture and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer - Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Leeds. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the technical interview by brushing up on your Microsoft technologies knowledge. We recommend setting up a mock interview with a friend to practice common troubleshooting scenarios you might face as a 2nd Line IT Support Engineer.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tricky tech issues in the past. This will demonstrate your hands-on experience and ability to deliver excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line IT Support Engineer - Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft technologies and IT support. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can think on their feet and provide excellent customer service, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Harvey Nash Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Office 365. Be ready to discuss how you've supported applications like Outlook and Teams in the past, as well as any troubleshooting techniques you've used.
✨Showcase Your Customer Service Skills
As a 2nd Line IT Support Engineer, you'll be interacting with users regularly. Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you resolved issues and left users satisfied.
✨Be Ready for Technical Scenarios
Expect to face some technical questions or scenarios during the interview. Practice explaining how you would diagnose and resolve common hardware and software issues. This will demonstrate your hands-on experience and problem-solving skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and their approach to user support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
