At a Glance
- Tasks: Manage customer communications and assist vulnerable clients with their needs.
- Company: Leading UK technical debt collections group with a focus on people and technology.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Join a dynamic team in Bolton with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Office.
The predicted salary is between 19000 - 20500 £ per year.
Company Description
UK market leading technical debt collections & enforcement group. No. 1 in Road User Charging: Highways England, Transport for London. Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency. 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough. 150+ Local Authority clients. People and technology centric business. Advanced unique business operating software platform.
Job Description
- Ensure that incoming post is opened and categorised in a timely manner and responses are in line with company guidelines and procedures.
- Assist in the case management of vulnerable customers.
- Handle welfare related incoming and outgoing calls.
- Assist in affordability assessments for potentially vulnerable and vulnerable customers.
- Assist in the monitoring and managing of customers referred to external debt advice agencies.
- Any other ad hoc tasks that may be required.
Qualifications
- Excellent verbal and written communication skills.
- Excellent typing skills.
- Self-motivated with the ability to work under pressure and in difficult situations.
- An eye for detail and the ability to spot trends.
- Good working knowledge of Microsoft Office 2000 or later, particularly Word, Outlook and Excel.
Additional Information
Position: Welfare Assistant
Location: Bolton
Salary: £19,000 – £20,500
Contract: Full time, Permanent
Monday to Friday 9am till 5pm
Customer Service Administrator in Horwich employer: Harvey McQueen
As a leading technical debt collections and enforcement group, we pride ourselves on being a people and technology-centric business that values employee growth and development. Our Bolton location offers a supportive work culture with a focus on collaboration and innovation, ensuring that our Customer Service Administrators are equipped with the tools and training needed to excel in their roles while making a meaningful impact on vulnerable customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Horwich
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Knowing about their work with vulnerable customers and local authorities will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written abilities, consider doing mock interviews with friends or using online resources to refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Administrator in Horwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Administrator role. Highlight your relevant experience and skills, especially those related to communication and case management. We want to see how you can fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your attention to detail and ability to handle challenging situations.
Showcase Your Skills:In your application, be sure to showcase your excellent typing skills and familiarity with Microsoft Office. We love candidates who can demonstrate their tech-savviness, so don’t hold back on sharing your experiences!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Harvey McQueen
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their role in the UK market, especially in technical debt collections and enforcement. Familiarise yourself with their clients and services, as this will help you answer questions confidently and show your genuine interest.
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent verbal and written communication skills are crucial. Prepare examples from your past experiences where you effectively communicated with customers or colleagues. Practising common interview questions can also help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've handled difficult situations in the past, especially when dealing with vulnerable customers. Think of specific scenarios where you successfully resolved issues or provided support. This will highlight your ability to work under pressure and your self-motivation.
✨Familiarise Yourself with Microsoft Office
Since the role requires good working knowledge of Microsoft Office, particularly Word, Outlook, and Excel, brush up on these skills before the interview. You might be asked about your proficiency, so being able to discuss your experience with these tools will give you an edge.
