At a Glance
- Tasks: Manage customer communications and assist vulnerable clients with their needs.
- Company: Leading UK technical debt collections group with a focus on people and technology.
- Benefits: Supportive work environment, career development opportunities, and a chance to make a difference.
- Other info: Dynamic role with opportunities to grow within a respected organisation.
- Why this job: Join a team that values empathy and helps those in need while developing your skills.
- Qualifications: Strong communication skills and a keen eye for detail are essential.
The predicted salary is between 24000 - 36000 £ per year.
UK market leading technical debt collections & enforcement group.
No. 1 in Road User Charging: Highways England, Transport for London.
5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough.
150+ Local Authority clients.
People and technology centric business.
Advanced unique business operating software platform.
Job Description
- Ensure that incoming post is opened and categorised in a timely manner and responses are in line with company guidelines and procedures.
- Assist in the case management of vulnerable customers.
- Handle welfare related incoming and outgoing calls.
- Assist in affordability assessments for potentially vulnerable and vulnerable customers.
- Assist in the monitoring and managing of customers referred to external debt advice agencies.
- Any other ad hoc tasks that may be required.
Qualifications
- Excellent verbal and written communication skills.
- Self-motivated with the ability to work under pressure and in difficult situations.
- An eye for detail and the ability to spot trends.
- Good working knowledge of Microsoft Office 2000 or later, particularly Word, Outlook and Excel.
Additional Information
Position: Welfare Assistant
Customer Service Administrator in Bolton employer: Harvey McQueen
As a leading player in the technical debt collections and enforcement sector, our company offers a supportive and dynamic work environment where employees are valued and encouraged to grow. With a focus on people and technology, we provide comprehensive training and development opportunities, ensuring that our Customer Service Administrators can thrive while making a meaningful impact on vulnerable customers' lives. Located in one of our five centres of excellence, you will be part of a collaborative team dedicated to delivering exceptional service and innovative solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Bolton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, try role-playing common customer service scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Administrator in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Administrator role. Highlight your experience with customer interactions and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since excellent verbal and written communication skills are key for this position, make sure your application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Harvey McQueen
✨Know Your Stuff
Make sure you understand the role of a Customer Service Administrator inside out. Familiarise yourself with the company’s operations, especially their approach to handling vulnerable customers and the technology they use. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Demonstrate Empathy and Understanding
Given the nature of the job, it’s crucial to show that you can handle sensitive situations with care. Think of scenarios where you’ve assisted vulnerable individuals and be ready to discuss how you approached those situations with empathy.
✨Be Tech-Savvy
Brush up on your Microsoft Office skills, particularly Word, Outlook, and Excel. You might be asked about your experience with these tools, so having specific examples of how you've used them in previous roles will give you an edge.
