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- Tasks: Assist customers with calls and coordinate their cases daily.
- Company: Join a supportive team that values your contributions!
- Benefits: Enjoy a collaborative work environment and develop valuable skills.
- Why this job: Great opportunity to enhance customer service skills while making a difference.
- Qualifications: Good organizational skills; knowledge of Excel and Word is a plus.
- Other info: This exciting role starts in January 2025!
The predicted salary is between 28800 - 43200 £ per year.
This is a NEW and EXCITING role – Starting in January 2025If you enjoy working direct with customers and providing outstanding customer service and administration then, this is the role for you.You will join a supportive team and become a valued member of the team !Overall Purpose of PostThe overall purpose of this post is to assist in answering customer calls and the co-ordination of the customers case,The post holder must possess good organisational skills, a working knowledge of Excel and Word would be an advantage.You will have a reasoned methodical approach in carrying out day to day activities,but also possess the ability to be able to look beyond the logical and challenge in a constructive manner.To be able to take ownership for your tasks and display a pride in your work.Core Duties and Responsibilities• Dealing with day to day administration tasks and telephone communication.• To be able to utilise data and interpret into EDGE ensuring 100% accuracy.• To be able to respond to client / defendant queries both verbally and in writing.• To use a series of reports to make amendments and changes to defendant cases on one-step.• To be deal with income and expenditure forms – setting defendants where appropriate into reasonable repayment plans in line with departmental process• To ensure a high standard of professional practice is met at all times• To ensure overall performance and targets are met reporting any issues to your line manager• To substitute other members of s…
Customer Service Administrators employer: Harvey McQueen Limited
Contact Detail:
Harvey McQueen Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrators
✨Tip Number 1
Familiarize yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your approach during the interview and demonstrate that you're a great fit for our team.
✨Tip Number 2
Brush up on your Excel and Word skills before the interview. Being able to showcase your proficiency in these tools can set you apart, especially since they are mentioned as advantageous for this role.
✨Tip Number 3
Prepare examples of how you've successfully handled customer queries in the past. Highlighting your experience in dealing with challenging situations will show us that you can take ownership of tasks and maintain a high standard of service.
✨Tip Number 4
Think about how you can demonstrate a methodical approach to problem-solving. We value candidates who can not only follow processes but also think critically and challenge the status quo when necessary.
We think you need these skills to ace Customer Service Administrators
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required. Highlight your experience in customer service and administration in your application.
Tailor Your CV: Customize your CV to reflect relevant experience, particularly in handling customer queries and administrative tasks. Emphasize your organizational skills and proficiency in Excel and Word.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work methodically. Mention specific examples of how you've successfully managed customer interactions or administrative duties in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at Harvey McQueen Limited
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've provided outstanding customer service in the past. Highlight your ability to handle difficult situations and maintain a positive attitude.
✨Demonstrate Organizational Skills
Since the role requires good organizational skills, think of instances where you successfully managed multiple tasks or projects. Discuss your methods for staying organized and ensuring accuracy in your work.
✨Familiarize Yourself with Excel and Word
Brush up on your Excel and Word skills before the interview. Be ready to discuss how you've used these tools in previous roles, especially in relation to data management and reporting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you may need to demonstrate how you would handle specific customer queries or administrative challenges.
