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For Companies At a Glance
- Tasks: Engage with clients, manage showroom operations, and support designers in a vibrant environment.
- Company: Join Harvey Jones, a leader in bespoke kitchen design with over 40 years of excellence.
- Benefits: Enjoy a competitive salary, dynamic work culture, and opportunities for growth.
- Why this job: Be a brand ambassador in a creative space, making a real impact on client experiences.
- Qualifications: Ideal candidates are confident, organised, and have experience in client-facing roles.
- Other info: Full-time role with flexible hours; must be available to work weekends.
The predicted salary is between 24000 - 28800 £ per year.
About Us:
For over 40 years, Harvey Jones has hand-built more than 20,000 bespoke kitchens, delivering furniture our clients are proud to use and have in their homes. We are passionately dedicated to always exceeding client expectations by inspiring, designing, and crafting premium, handmade kitchens that will forever be loved. As a growing company with 27 showrooms across the UK and plans to open more, our award-winning ranges and projects are regularly featured in magazines, newspapers, and design websites.
Role Overview:
As a Showroom Host, you are a Brand Ambassador, supporting the Harvey Jones client journey in your showroom. Your role is crucial in optimizing showroom coverage, both in person and through facilitating Designers' and Design Assistants' diary management. You will deliver first-class engagement and rapport building, leading to booking time for Designers' Discovery sessions from both walk-in leads and telephone inquiries. This role enables Kitchen Designers to dedicate maximum time to sales and design activities while ensuring the production, procurement, and installation functions work with specifications that support a right-first-time approach, minimizing error, remedial cost, and delay.
Duties and Responsibilities:
- Showroom Upkeep and Maintenance: Ensure health & safety compliance. Manage stationery stock orders and monitor supplies. Maintain showroom presentation, including visual props. Oversee cleaner's management and maintain the showroom maintenance checklist.
- Administration Duties: Manage client communication, filing, and petty cash. Handle showroom diary management to ensure sales cover. Meet and greet walk-in prospective clients in the absence of a sales designer, following the training provided. Issue reports to different functions/management as requested and ensure they are recorded in the appropriate communication channel (e.g., KPIs of the role and petty cash management).
- Client Engagement: Provide a warm welcome to potential clients when no Kitchen Designer is present or available. Ensure conversations align with company brand guidelines and support the onward client journey. Calling customers who have requested a brochure to qualify their interest and potentially arrange a Discover session with a sales Designer.
Person Profile:
We are looking for unique individuals at Harvey Jones, ideally with previous experience in a client-facing role. You will need to be able to build rapport, listen to customers' needs, and inspire confidence in the Harvey Jones brand. You should have excellent organizational skills, the ability to plan ahead.
You should be:
- Well-presented, articulate, and confident in conversing with high-spending customers.
- Able to build rapport and identify selling opportunities while inspiring confidence and influencing decisions.
- Ambitious and self-motivated, a real go-getter.
- Willing to adhere to and follow company processes.
- Highly organized, able to manage multiple projects.
- A strong problem solver who can think outside the box to create solutions.
- In possession of a driver's license and own vehicle (depending on the showroom location).
- Available to work Saturdays.
Full-time: 40 hours per week over 5 days, Monday to Sunday (on rotation). Monday to Saturday hours: 10:30am to 7pm, Sunday hours: 12pm to 6pm.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties may be assigned, and the job description will be reviewed and updated as the needs of the business evolve.
Showroom Host employer: Harvey Jones
Contact Detail:
Harvey Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Host
✨Tip Number 1
Familiarise yourself with Harvey Jones' brand and values. Understanding their commitment to bespoke kitchens and client satisfaction will help you engage more effectively with potential customers and demonstrate your alignment with the company's ethos.
✨Tip Number 2
Practice your communication skills, especially in a client-facing context. Being articulate and confident when interacting with high-spending customers is crucial, so consider role-playing scenarios or seeking feedback from friends to refine your approach.
✨Tip Number 3
Show your organisational skills by preparing a mock showroom layout or diary management system. This will not only showcase your ability to manage multiple tasks but also demonstrate your proactive approach to ensuring smooth operations in the showroom.
✨Tip Number 4
Network with current or former employees of Harvey Jones if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Showroom Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Showroom Host position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in client-facing roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to build rapport and engage with customers.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Harvey Jones that resonate with you and explain how your skills can contribute to their mission of exceeding client expectations.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role that involves client interaction.
How to prepare for a job interview at Harvey Jones
✨Know the Brand Inside Out
Before your interview, make sure you research Harvey Jones thoroughly. Understand their values, products, and what sets them apart in the kitchen design industry. This knowledge will help you demonstrate your enthusiasm and alignment with the brand during the interview.
✨Showcase Your Client Engagement Skills
As a Showroom Host, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've successfully built rapport and engaged with customers. Highlight how you can inspire confidence and create a welcoming atmosphere.
✨Demonstrate Organisational Abilities
The role requires excellent organisational skills. Be ready to discuss how you manage multiple tasks and priorities effectively. You might want to share specific tools or methods you use to stay organised, especially in a busy showroom environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you've had to think on your feet or resolve conflicts, and be prepared to explain your thought process and the outcomes.
