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For Companies At a Glance
- Tasks: Engage with clients, manage showroom operations, and support designers in a vibrant environment.
- Company: Join Harvey Jones, a leading bespoke kitchen designer with over 40 years of excellence.
- Benefits: Enjoy a full-time role with potential for growth and a creative work atmosphere.
- Why this job: Be a key player in a dynamic team, enhancing client experiences and showcasing stunning designs.
- Qualifications: Ideal candidates are confident, organised, and have experience in client-facing roles.
- Other info: Must be available to work Saturdays and possess a driver's license.
The predicted salary is between 24000 - 36000 £ per year.
About Us:
For over 40 years, Harvey Jones has hand-built more than 20,000 bespoke kitchens, delivering furniture our clients are proud to use and have in their homes. We are passionately dedicated to always exceeding client expectations by inspiring, designing, and crafting premium handmade kitchens that will forever be loved. As a growing company with 27 showrooms across the UK and plans to open more, our award-winning ranges and projects are regularly featured in magazines, newspapers, and design websites.
Role Overview:
As a Showroom Host, you are a Brand Ambassador, supporting the Harvey Jones client journey in your showroom. Your role is crucial in optimizing showroom coverage, both in person and through facilitating Designers' and Design Assistants' diary management. You will deliver first-class engagement and rapport building, leading to booking time for Designers' Discovery sessions from both walk-in leads and telephone inquiries. This role enables Kitchen Designers to dedicate maximum time to sales and design activities while ensuring the production, procurement, and installation functions work with specifications that support a right-first-time approach, minimizing error, remedial cost, and delay.
Duties and Responsibilities:
- Showroom Upkeep and Maintenance: Ensure health & safety compliance. Manage stock stationery orders and monitor supplies. Maintain showroom presentation, including visual props. Oversee cleaner's management and maintain the showroom maintenance checklist.
- Administration Duties: Manage client communication, filing, and petty cash. Handle showroom diary management to ensure sales cover. Meet and greet walk-in prospective clients in the absence of a sales designer, following the training provided. Issue reports to different functions/management as requested and ensure they are recorded in the appropriate communication channel (e.g., KPIs of the role and petty cash management).
- Client Engagement: Provide a warm welcome to potential clients when no Kitchen Designer is present or available. Ensure conversations align with company brand guidelines and support the onward client journey. Calling customers who have requested a brochure to qualify their interest and potentially a Discover session with a sales Designer.
Person Profile:
We are looking for unique individuals at Harvey Jones, ideally with previous experience in a client-facing role. You will need to be able to build rapport, listen to customers' needs, and inspire confidence in the Harvey Jones brand. You should have excellent organizational skills, the ability to plan ahead.
You should be:
- Well-presented, articulate, and confident in conversing with high-spending customers.
- Able to build rapport and identify selling opportunities while inspiring confidence and influencing decisions.
- Ambitious and self-motivated, a real go-getter.
- Willing to adhere to and follow company processes.
- Highly organized, able to manage multiple projects.
- A strong problem solver who can think outside the box to create solutions.
- In possession of a driver's license and own vehicle (depending on the showroom location).
- Available to work Saturdays.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties may be assigned, and the job description will be reviewed and updated as the needs of the business evolve.
Seniority level: Entry level
Employment type: Full-time
Job function: Design, Art/Creative, and Information Technology
Industries: Consumer Services
Contact Detail:
Harvey Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Host
✨Tip Number 1
Familiarise yourself with Harvey Jones' brand and values. Understanding their commitment to bespoke kitchens and client satisfaction will help you engage more effectively during interviews and demonstrate your alignment with their mission.
✨Tip Number 2
Practice your communication skills, especially in a client-facing context. As a Showroom Host, you'll need to build rapport quickly, so role-playing scenarios with friends or family can help you feel more confident and articulate.
✨Tip Number 3
Show your organisational skills by preparing a mock showroom layout or diary management plan. This will not only showcase your ability to manage multiple tasks but also give you practical examples to discuss during your interview.
✨Tip Number 4
Network with current or former employees of Harvey Jones if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the role.
We think you need these skills to ace Showroom Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Showroom Host position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in client-facing roles. Emphasise your organisational skills and ability to build rapport with customers, as these are crucial for this role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully engaged with clients in the past and how you can contribute to the Harvey Jones brand.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a client-facing role.
How to prepare for a job interview at Harvey Jones
✨Know the Brand Inside Out
Before your interview, make sure you research Harvey Jones thoroughly. Understand their history, values, and what sets them apart in the kitchen design industry. This knowledge will help you demonstrate your enthusiasm for the brand and show that you're a good fit.
✨Showcase Your Client Engagement Skills
As a Showroom Host, you'll be interacting with clients regularly. Prepare examples from your past experiences where you've successfully built rapport or handled client inquiries. Highlight your ability to listen and respond to customer needs effectively.
✨Demonstrate Organisational Skills
The role requires excellent organisational abilities. Be ready to discuss how you manage multiple tasks and priorities. You might want to share specific tools or methods you use to stay organised, especially in a busy environment like a showroom.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the Showroom Host position. This not only helps you gauge if it's the right fit but also leaves a positive impression.
