At a Glance
- Tasks: Welcome clients, manage showroom operations, and support designers in creating stunning kitchens.
- Company: Join Harvey Jones, a leading bespoke kitchen company with over 40 years of experience.
- Benefits: Competitive pay, flexible hours, and a chance to work in a creative environment.
- Other info: Dynamic team atmosphere with opportunities for personal growth and development.
- Why this job: Be a brand ambassador and make a real impact on clients' kitchen journeys.
- Qualifications: Experience in client-facing roles and excellent organisational skills are a must.
The predicted salary is between 28800 - 43200 £ per year.
Role Description
Role Title: Showroom Host
Reports to: Head of Showroom Development/ RSM
About us:
Harvey Jones have hand built more than 15,000 premium kitchens and know exactly what it takes to delight and excite our clients with kitchens they are proud to display and use in their homes. We beautifully craft and design bespoke kitchens. They are high quality using traditional construction techniques, and each design is bespoke to our clients’ exact needs and tastes. We are a growing company with showrooms positioned nationally across the UK. Our award-winning ranges and client projects are regularly featured across magazines, newspapers, and design websites.
Role Overview:
The Showroom Host is to be an exemplary Brand Ambassador and to positively support the Harvey Jones client journey both in your base showroom, and companywide. Your welcome, and introduction to the HJ Brand is critical in setting the tone for ALL that HJ has to offer; and being the first point of contact in your community, rapport building skills are non-negotiable. Optimising showroom coverage, in person and through the facilitation of Designers and DA’s diary management is critical as the role is intended to enable Kitchen Designers to dedicate maximum time to sales and design activity.
Key Responsibilities:
- Client Centric lead management
- Delivery of first-class engagement and rapport building, leading to booking time for Designers Discovery sessions (from both walk in leads, and telephones)
- Lead calling prospective clients to create professionally qualified opportunities for Designers discovery sessions.
- Hosting showroom client walks with a detailed knowledge every display (Cabinetry, worktop, appliances, handles, curation, and client journey)
- Client Journey optimised from initial contact, lead tracking/ conversion, successfully assisting in the handing over the Designers at Discovery/and IC meetings.
- Providing a welcome for all potential clients, ensuring the conversation is in line with company brand guidelines and supports the onward client journey.
- Support Designers when sitting Disco’s and ICMs - managing showroom footfall, phone calls and setting up any client meetings (mood boards etc) - this supports Designers achieve 100% optimum time client facing.
- Confidence and accuracy in utilising KBB to track and report on the value and outcome of every lead into Harvey Jones.
- Operational
- Showroom diary management to ensure daily sales cover, all trading hours.
- Showroom calendar management - sharing visibility of events.
- Reporting to different functions/management as requested and ensure that commercials are recorded in the appropriate communication channel (KPIs of the role, lead management and petty cash etc).
- Regular competitor visits (showrooms in the community and online platforms) to keep in front of the competition.
- Tracking of local marketing activity in the community to ensure the showroom team can build narrative into all visits.
- Showroom Standards
- Showroom maintenance - POS, visual props, samples, and life styling, on point, daily; and in particular if based in an Investment showroom.
- Showroom upkeep and maintenance (health & safety; cleanliness, refreshments, consumables)
- Support cleaning and window cleaning management; maintaining excellent showroom standards
- Support managing administration duties for the showroom team as required (client filing; petty cash etc).
Requirements
- 2+ years of experience in a customer/client facing role.
- Educated to GCSE standard, with a confidence in navigating web based programmes.
- Well spoken in word and written communications.
- Professionally presented with a natural flair for building rapport and first impressions.
- Cash handling and sales experience desired.
- Exceptional time management and team work.
Personal Attributes
- Methodical and calm, with an ability to work within a team, or in a silo role.
- Self motivated, with a keen drive for achieving targets set.
- Naturally interested in design and current trends.
What We Offer
- Competitive basic salary
- Comprehensive training and mentoring
- Clear career progression
- 28 days holiday
- Birthday day off
- Employee product discount
If you value thoughtful design, lasting quality, and homes shaped around real life, we welcome your application.
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Showroom Host employer: Harvey Jones
Harvey Jones is an excellent employer, offering a supportive work culture that prioritises quality and safety in the warehouse environment. Employees benefit from comprehensive training and growth opportunities, ensuring they develop their skills while contributing to a team dedicated to excellence in order fulfilment. Located in Wisbech, the company fosters a collaborative atmosphere where every team member plays a vital role in delivering high-quality products to customers.
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Host
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Harvey Jones, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Harvey Jones!
We think you need these skills to ace Showroom Host
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Harvey Jones, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Harvey Jones and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Harvey Jones that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Harvey Jones
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
