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For Companies At a Glance
- Tasks: Coordinate client schedules and manage installations for a seamless experience.
- Company: Harvey Jones is a leading kitchen retailer known for exceptional customer service.
- Benefits: Enjoy remote work options and a supportive team environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in a client-facing role is essential; strong communication skills are a must.
- Other info: This is an entry-level, full-time position with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Installations Coordinator role at Harvey Jones.
This range is provided by Harvey Jones. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Location: Wisbech (Remote option available)
Role details
Reports to: Supply Chain Manager
Level: Administration
General Description: To liaise directly with the client and Area Installations Manager creating a schedule of works. Ensuring the smooth transition in the client’s journey from handover of sale to sign off giving a 5* service in line with the Harvey Jones brand. You will be responsible for managing the relationship with the client and keeping them up to date with all necessary information. You will schedule field-based team member diaries and arrange all survey and inspection visits to the clients, schedule a national resource of sub-contracted kitchen fitters and painters and schedule other 3rd party visits/works, such as worktop fabricators/installers to complete works on behalf of the business with clients.
Experience In a Client Facing Role Is Essential.
Responsibilities
- Schedule client appointments with field-based Area Installations Managers for the purposes of: Site surveys; Post fit and paint inspections; Sign-off and investigation visits.
- Manage the Client journey from point of sale to completion, liaising with sales teams in the field to deliver the Harvey Jones experience.
- Schedule sub-contractors in line with client project timescales.
- Manage warranty claims.
- Coordinate and manage Area Installation Manager diaries to ensure efficient use of time and resources.
- Maintain up to date and accurate information on the Company’s Easy Quote system.
- Keep track of multiple installations ensuring high levels of customer service while following process.
- React quickly and effectively when issues arise.
- Maintain a professional manner.
- Ad hoc administrative duties to support the Installations Department.
- Embrace and maintain the Company’s Brand and Core Values.
Experience Requirements
- Minimum 3 years of experience in customer service
- Minimum 2 years of experience in planning and scheduling
Key Skills & Competencies
- Strong scheduling and time management abilities
- Experience in contract and subcontractor coordination
- Excellent problem-solving skills with a high level of adaptability
- Exceptional attention to detail and accuracy
- Strong organisational and multitasking capabilities
- Proven ability to build and maintain positive customer relationships
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Retail
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Installations Coordinator employer: Harvey Jones
Contact Detail:
Harvey Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installations Coordinator
✨Tip Number 1
Familiarise yourself with the Harvey Jones brand and their customer service ethos. Understanding their commitment to a 5-star service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in client-facing roles, especially those involving scheduling or project management. Be ready to share specific examples of how you've successfully managed client relationships and resolved issues.
✨Tip Number 3
Prepare to discuss your organisational skills and how you handle multiple tasks simultaneously. The role requires keeping track of various installations, so demonstrating your ability to prioritise and manage time effectively will be crucial.
✨Tip Number 4
Research common challenges faced in installation coordination and think about how you would address them. Being able to articulate your problem-solving strategies will show that you're proactive and ready for the role.
We think you need these skills to ace Installations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Installations Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Client-Facing Experience: Since experience in a client-facing role is essential, make sure to emphasise any previous roles where you managed client relationships or provided customer service. Use specific examples to demonstrate your ability to maintain a professional manner and deliver excellent service.
Showcase Organisational Skills: The role involves scheduling and coordinating multiple installations. Highlight your organisational skills by providing examples of how you've successfully managed schedules, resources, or projects in the past.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're a great fit for the Installations Coordinator role. Mention your enthusiasm for the Harvey Jones brand and how you can contribute to their mission of delivering a 5-star service.
How to prepare for a job interview at Harvey Jones
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Installations Coordinator. Familiarise yourself with scheduling, client management, and liaising with various teams. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Client-Facing Experience
Since experience in a client-facing role is essential, prepare examples from your past work where you've successfully managed client relationships. Highlight how you kept clients informed and ensured their satisfaction throughout the process.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've handled unexpected issues in previous roles. The ability to react quickly and effectively is crucial for this position, so share specific instances where you resolved problems efficiently.
✨Emphasise Team Coordination
As the role involves coordinating with various teams and subcontractors, be prepared to talk about your experience in managing schedules and resources. Discuss how you ensure effective communication and collaboration among team members to achieve project goals.
