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For Companies At a Glance
- Tasks: Welcome clients, manage showroom operations, and support designers in creating bespoke kitchens.
- Company: Harvey Jones, a leading brand in handmade kitchen design with over 40 years of experience.
- Benefits: Full-time hours, dynamic work environment, and opportunities for personal growth.
- Why this job: Be a key player in delivering exceptional customer experiences and showcasing innovative kitchen designs.
- Qualifications: Experience in client-facing roles, excellent communication skills, and a passion for design.
- Other info: Join a growing company with exciting career prospects and a vibrant team culture.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Showroom Host, Marlow & Bicester
Full-time: 40 hours per week, over 5 days
Hours
Bicester Showroom Opening Hours: Monday to Friday – 9 am to 6 pm; Saturday – 10 am to 5 pm; Sunday – 10.30 am to 4.30 pm
Marlow Showroom Opening Hours: Monday – Friday: 09:30 – 18:00; Saturday: 10:00 – 17:00
About Us
For over 40 years, Harvey Jones has hand-built more than 20,000 bespoke kitchens, delivering furniture our clients are proud to use and have in their homes. We are passionately dedicated to always exceeding client expectations by inspiring, designing, and crafting premium handmade kitchens that will forever be loved. As a growing company with showrooms across the UK and plans to open more, our award-winning ranges and projects are regularly featured in magazines, newspapers, and design websites.
Role Overview
As a Showroom Host, you are a Brand Ambassador, will support the Harvey Jones client journey and showcase our latest design innovations. The successful candidate will cover both our Marlow and Bicester Showroom.
Your role is crucial in optimising showroom coverage, both in person and through facilitating Designers\’ and Design Assistants\’ diary management. You will deliver first-class engagement and rapport building, leading to the booking of time for Designers\’ Discovery sessions from both walk-in leads and telephone enquiries. This role enables Kitchen Designers to dedicate maximum time to sales and design activities, while also ensuring the production, procurement, and installation functions work with specifications that support a right-first-time approach, minimising error, remedial cost, and delay.
Duties and Responsibilities
Showroom Upkeep and Maintenance:
- Ensure health & safety compliance.
- Manage stock stationery orders and monitor supplies.
- Maintain showroom presentation, including visual props.
- Oversee cleaner’s management and maintain the showroom maintenance checklist.
Administration Duties:
- Manage client communication, filing, and petty cash.
- Handle showroom diary management to ensure sales cover.
- Meet and greet walk-in prospective clients in the absence of a sales designer, following the training provided.
- Issue reports to different functions/management as requested and ensure they are recorded in the appropriate communication channel (e.g., KPIs of the role and petty cash management).
Client Engagement:
- Provide a warm welcome to potential clients when no Kitchen Designer is present or available.
- Ensure conversations align with company brand guidelines and support the onward client journey.
- Calling customers who have requested a brochure to qualify their interest and potentially arranging a Discover session with a sales Designer.
Person Profile
We are looking for unique individuals at Harvey Jones, ideally with previous experience in a client-facing role. You will need to be able to build rapport, listen to customers’ needs, and inspire confidence in the Harvey Jones brand. You should have excellent organisational skills, the ability to plan ahead.
You should be
- Well-presented, articulate, and confident in conversing with high-spending customers.
- Able to build rapport and identify selling opportunities while inspiring confidence and influencing decisions.
- Ambitious and self-motivated, a real go-getter.
- Willing to adhere to and follow company processes.
- Highly organised, able to manage multiple projects.
- A strong problem solver who can think outside the box to create solutions.
- In possession of a driver’s license and own vehicle (depending on the showroom location).
- Available to work Saturdays.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties may be assigned, and the job description will be reviewed and updated as the needs of the business evolve.
Roles may vary slightly between showrooms
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Showroom Host - Marlow & Bicester employer: Harvey Jones Kitchens
Contact Detail:
Harvey Jones Kitchens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Host - Marlow & Bicester
✨Tip Number 1
Get to know the company! Before your interview, dive into Harvey Jones' history and values. This will help you connect with the brand and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your people skills! As a Showroom Host, you'll be the face of the brand. Role-play with friends or family to build your confidence in engaging with potential clients and making them feel welcome.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you've successfully managed multiple tasks or projects. This will demonstrate your ability to handle the busy showroom environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Harvey Jones family.
We think you need these skills to ace Showroom Host - Marlow & Bicester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you unique.
Tailor Your Application: Make sure to tailor your application specifically for the Showroom Host role. Highlight any relevant experience in client-facing roles and how it aligns with our values at Harvey Jones. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what’s important – your skills and experiences that make you a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Harvey Jones Kitchens
✨Know the Brand Inside Out
Before your interview, dive deep into Harvey Jones' history and values. Understand their commitment to bespoke kitchens and how they exceed client expectations. This knowledge will help you connect with the brand during your conversation.
✨Showcase Your People Skills
As a Showroom Host, building rapport is key. Prepare examples of how you've successfully engaged with clients in previous roles. Think about times when you turned a casual conversation into a meaningful connection that led to a sale or positive outcome.
✨Demonstrate Organisational Prowess
Highlight your organisational skills by discussing how you manage multiple tasks effectively. Bring up specific tools or methods you use to keep track of appointments and client communications, as this will show you're ready for the fast-paced environment.
✨Dress to Impress
First impressions matter, especially in a client-facing role. Dress smartly and professionally to reflect the premium nature of the Harvey Jones brand. This shows that you take the opportunity seriously and understand the importance of presentation.
