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For Companies At a Glance
- Tasks: Welcome clients, manage showroom operations, and support designers in creating bespoke kitchens.
- Company: Harvey Jones, a leading brand in handmade kitchen design with over 40 years of experience.
- Benefits: Full-time hours, dynamic work environment, and opportunities for personal growth.
- Why this job: Be a key player in delivering exceptional customer experiences and showcasing innovative kitchen designs.
- Qualifications: Experience in client-facing roles, excellent communication skills, and a passion for design.
- Other info: Join a growing company with exciting career prospects and a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
Showroom Host
Full-time: 40 hours per week, over 5 days
Showroom Opening Hours
Monday to Friday – 9 am to 6 pm
Saturday – 10 am to 5 pm
Sunday – 10.30 am to 4.30 pm
About Us
For over 40 years, Harvey Jones has hand-built more than 20,000 bespoke kitchens, delivering furniture our clients are proud to use and have in their homes. We are passionately dedicated to always exceeding client expectations by inspiring, designing, and crafting premium handmade kitchens that will forever be loved. As a growing company withshowrooms across the UK and plans to open more, our award-winning ranges and projects are regularly featured in magazines, newspapers, and design websites.
Role Overview
As a Showroom Host, you are a Brand Ambassador,will support the Harvey Jones client journey and showcase our latest design innovations.
Your role is crucial in optimising showroom coverage, both in person and through facilitating Designers\’ and Design Assistants\’ diary management. You will deliver first-class engagement and rapport building, leading to the booking of time for Designers\’ Discovery sessions from both walk-in leads and telephone enquiries. This role enables Kitchen Designers to dedicate maximum time to sales and design activities, while also ensuring the production, procurement, and installation functions work with specifications that support a right-first-time approach, minimising error, remedial cost, and delay.
Duties and Responsibilities
Showroom Upkeep and Maintenance:
Ensure health & safety compliance.
Manage stock stationery orders and monitor supplies.
Maintain showroom presentation, including visual props.
Oversee cleaner’s management and maintain the showroom maintenance checklist.
Administration Duties:
Manage client communication, filing, and petty cash.
Handle showroom diary management to ensure sales cover.
Meet and greet walk-in prospective clients in the absence of a sales designer, following the training provided.
Issue reports to different functions/management as requested and ensure they are recorded in the appropriate communication channel (e.g., KPIs of the role and petty cash management).
Client Engagement
Provide a warm welcome to potential clients when no Kitchen Designer is present or available.
Ensure conversations align with company brand guidelines and support the onward client journey.
Calling customers who have requested a brochure to qualify their interest and potentially arranging a Discover session with a sales Designer.
Person Profile
We are looking for unique individuals at Harvey Jones, ideally with previous experience in a client-facing role. You will need to be able to build rapport, listen to customers’ needs, and inspire confidence in the Harvey Jones brand. You should have excellent organisational skills, the ability to plan ahead.
You should be
- Well-presented, articulate, and confident in conversing with high-spending customers.
- Able to build rapport and identify selling opportunities while inspiring confidence and influencing decisions.
- Ambitious and self-motivated, a real go-getter.
- Willing to adhere to and follow company processes.
- Highly organised, able to manage multiple projects.
- A strong problem solver who can think outside the box to create solutions.
- In possession of a driver’s license and own vehicle (depending on the showroom location).
- Available to work Saturdays.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties may be assigned, and the job description will be reviewed and updated as the needs of the business evolve.
Roles may vary slightly between showrooms
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Showroom Host - Bicester employer: Harvey Jones Kitchens
Contact Detail:
Harvey Jones Kitchens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Host - Bicester
✨Tip Number 1
Get to know the company inside out! Research Harvey Jones, their kitchen designs, and their brand values. This way, when you walk into the showroom or chat with someone, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your people skills! As a Showroom Host, you'll be the first point of contact for clients. Role-play with friends or family to build your confidence in greeting customers and engaging them in conversation.
✨Tip Number 3
Be proactive! If you see an opportunity to help a customer or assist a designer, jump in. Showing initiative can really set you apart and demonstrate your commitment to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Harvey Jones team and ready to take that next step in your career.
We think you need these skills to ace Showroom Host - Bicester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the brand. A bit of warmth and character can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Showroom Host position. Highlight any relevant experience you have in client-facing roles and how it aligns with our values at Harvey Jones. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the information you need about the role and our company there, which can help you craft an even better application.
How to prepare for a job interview at Harvey Jones Kitchens
✨Know the Brand Inside Out
Before your interview, take some time to really understand Harvey Jones and what they stand for. Familiarise yourself with their bespoke kitchen offerings and recent projects. This will not only help you answer questions but also show your genuine interest in the brand.
✨Showcase Your People Skills
As a Showroom Host, you'll be engaging with clients regularly. Prepare examples from your past experiences where you've successfully built rapport or handled client inquiries. Highlighting your ability to connect with people will demonstrate that you're the right fit for this role.
✨Be Organised and Proactive
Since the role involves managing diaries and ensuring showroom upkeep, come prepared with examples of how you've managed multiple tasks effectively in previous roles. Discuss any systems or tools you use to stay organised, as this will show your proactive approach.
✨Dress to Impress
First impressions matter, especially in a client-facing role. Make sure to dress smartly and present yourself well for the interview. This reflects your understanding of the brand's image and your commitment to maintaining high standards.
