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For Companies At a Glance
- Tasks: Engage with clients, manage showroom operations, and support designers in a vibrant environment.
- Company: Join Harvey Jones, a leader in bespoke kitchen design with over 40 years of excellence.
- Benefits: Enjoy a dynamic work atmosphere, potential for growth, and the chance to showcase innovative designs.
- Why this job: Be a key player in creating dream kitchens while building relationships with clients and designers.
- Qualifications: Ideal candidates are confident, organised, and have experience in client-facing roles.
- Other info: Full-time role with a flexible rota, including Saturdays; driver’s license may be required.
The predicted salary is between 24000 - 36000 £ per year.
Showroom Host
About Us:
For over 40 years, Harvey Jones has hand-built more than 20,000 bespoke kitchens, delivering furniture our clients are proud to use and have in their homes. We are passionately dedicated to always exceeding client expectations by inspiring, designing, and crafting premium handmade kitchens that will forever be loved. As a growing company with 27 showrooms across the UK and plans to open more, our award-winning ranges and projects are regularly featured in magazines, newspapers, and design websites.
Role Overview:
As a Showroom Host, you are a Brand Ambassador, based in our newly refurbished, stunning showroom, where you will support the Harvey Jones client journey and showcase our latest design innovations.
Your role is crucial in optimising showroom coverage, both in person and through facilitating Designers\’ and Design Assistants\’ diary management. You will deliver first-class engagement and rapport building, leading to the booking of time for Designers\’ Discovery sessions from both walk-in leads and telephone enquiries. This role enables Kitchen Designers to dedicate maximum time to sales and design activities, while also ensuring the production, procurement, and installation functions work with specifications that support a right-first-time approach, minimising error, remedial cost, and delay.
Duties and Responsibilities:
Showroom Upkeep and Maintenance:
Ensure health & safety compliance.
Manage stock stationery orders and monitor supplies.
Maintain showroom presentation, including visual props.
Oversee cleaner’s management and maintain the showroom maintenance checklist.
Administration Duties:
Manage client communication, filing, and petty cash.
Handle showroom diary management to ensure sales cover.
Meet and greet walk-in prospective clients in the absence of a sales designer, following the training provided.
Issue reports to different functions/management as requested and ensure they are recorded in the appropriate communication channel (e.g., KPIs of the role and petty cash management).
Client Engagement:
Provide a warm welcome to potential clients when no Kitchen Designer is present or available.
Ensure conversations align with company brand guidelines and support the onward client journey.
Calling customers who have requested a brochure to qualify their interest and potentiallya Discover session with a sales Designer.
Person Profile:
We are looking for unique individuals at Harvey Jones, ideally with previous experience in a client-facing role. You will need to be able to build rapport, listen to customers’ needs, and inspire confidence in the Harvey Jones brand. You should have excellent organizational skills, the ability to plan ahead.
You should be:
- Well-presented, articulate, and confident in conversing with high-spending customers.
- Able to build rapport and identify selling opportunities while inspiring confidence and influencing decisions.
- Ambitious and self-motivated, a real go-getter.
- Willing to adhere to and follow company processes.
- Highly organized, able to manage multiple projects.
- A strong problem solver who can think outside the box to create solutions.
- In possession of a driver’s license and own vehicle (depending on the showroom location).
- Available to work Saturdays.
Full-time: on rota :
Monday – Friday: 09:30 – 18:00
Saturday: 10:00 – 17:00
Sundays: Closed
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties may be assigned, and the job description will be reviewed and updated as the needs of the business evolve.
Roles may vary slightly between showrooms
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Showroom Host employer: Harvey Jones Kitchens
Contact Detail:
Harvey Jones Kitchens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Host
✨Tip Number 1
Familiarise yourself with Harvey Jones' brand and values. Understanding their commitment to bespoke kitchens and client satisfaction will help you engage more effectively with potential customers and demonstrate your alignment with the company's ethos.
✨Tip Number 2
Practice your communication skills, especially in a client-facing context. Being articulate and confident when interacting with high-spending customers is crucial, so consider role-playing scenarios or seeking feedback from friends to refine your approach.
✨Tip Number 3
Showcase your organisational skills by preparing a mock showroom management plan. This could include how you would handle diary management and client communications, demonstrating your proactive approach and ability to manage multiple tasks efficiently.
✨Tip Number 4
Be ready to discuss your problem-solving abilities during the interview. Think of examples where you've successfully navigated challenges in previous roles, as this will highlight your capability to think outside the box and create solutions in a fast-paced environment.
We think you need these skills to ace Showroom Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Showroom Host. Tailor your application to highlight relevant experiences that align with the role.
Craft a Compelling CV: Ensure your CV is well-structured and highlights your client-facing experience, organisational skills, and ability to build rapport. Use specific examples to demonstrate how you've excelled in similar roles.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the Harvey Jones brand and explain why you would be a great fit for the Showroom Host position. Mention any relevant skills or experiences that showcase your ability to engage with clients effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Harvey Jones Kitchens
✨Show Your Passion for Design
Make sure to express your enthusiasm for kitchen design and the Harvey Jones brand. Share any personal experiences or inspirations that relate to home design, as this will demonstrate your genuine interest in the role.
✨Demonstrate Your Client Engagement Skills
Prepare examples of how you've successfully built rapport with clients in previous roles. Highlight your ability to listen to their needs and provide tailored solutions, as this is crucial for a Showroom Host.
✨Be Organised and Proactive
Show that you can manage multiple tasks effectively. Discuss your organisational strategies and how you prioritise tasks, especially in a busy showroom environment where diary management is key.
✨Dress to Impress
As a Showroom Host, you'll be representing the brand. Dress smartly and professionally for your interview to reflect the high standards of Harvey Jones. This will also help you feel more confident during the interview.
