At a Glance
- Tasks: Welcome clients, manage showroom activities, and support designers in creating bespoke kitchens.
- Company: Harvey Jones, a leading brand in premium kitchen design with a strong reputation.
- Benefits: Competitive pay, opportunities for growth, and a vibrant team culture.
- Other info: Join a growing company with showrooms across the UK and exciting career prospects.
- Why this job: Be the face of a brand that crafts beautiful kitchens and delights clients every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20250 - 24750 £ per year.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
About us: Harvey Jones have hand built more than 15,000 premium kitchens and know exactly what it takes to delight and excite our clients with kitchens they are proud to display and use in their homes. We beautifully craft and design bespoke kitchens. They are high quality using traditional construction techniques, and each design is bespoke to our clients' exact needs and tastes. We are a growing company with showrooms positioned nationally across the UK. Our award-winning ranges and client projects are regularly featured across magazines, newspapers, and design websites.
Role Overview: The Showroom Host is to be an exemplary Brand Ambassador and to positively support the Harvey Jones client journey both in your base showroom, and companywide. Your welcome, and introduction to the HJ Brand is critical in setting the tone for ALL that HJ has to offer; and being the first point of contact in your community, rapport building skills are non-negotiable. Optimising showroom coverage, in person and through the facilitation of Designers and DA's diary management is critical as the role is intended to enable Kitchen Designers to dedicate maximum time to sales and design activity.
Key Responsibilities:
- Client Centric lead management
- Delivery of first-class engagement and rapport building, leading to booking time for Designers Discovery sessions (from both walk in leads, and telephones)
- Lead calling prospective clients to create professionally qualified opportunities for Designers discovery sessions.
- Hosting showroom client walks with a detailed knowledge every display (Cabinetry, worktop, appliances, handles, curation, and client journey)
- Client Journey optimised from initial contact, lead tracking/ conversion, successfully assisting in the handing over the Designers at Discovery/and IC meetings.
- Providing a welcome for all potential clients, ensuring the conversation is in line with company brand guidelines and supports the onward client journey.
- Support Designers when sitting Disco's and ICMs – managing showroom footfall, phone calls and setting up any client meetings (mood boards etc) – this supports Designers achieve 100% optimum time client facing.
- Confidence and accuracy in utilising KBB to track and report on the value and outcome of every lead into Harvey Jones.
- Operational
- Showroom diary management to ensure daily sales cover, all trading hours.
- Showroom calendar management – sharing visibility of events.
- Reporting to different functions/management.
Showroom Host in Old Town employer: Harvey Jones Kitchens
Harvey Jones is an exceptional employer, offering a vibrant work culture where creativity and craftsmanship thrive. As a Showroom Host, you'll be part of a dedicated team that values employee growth and provides opportunities for professional development in a supportive environment. Located in a dynamic showroom setting, you will enjoy the unique advantage of engaging directly with clients, showcasing beautifully crafted kitchens that inspire pride and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Host in Old Town
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Harvey Jones Kitchens. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Harvey Jones Kitchens before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Showroom Host in Old Town
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Harvey Jones Kitchens:Your cover letter is your chance to shine! Tell us why you want to work at Harvey Jones Kitchens specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Harvey Jones Kitchens!
How to prepare for a job interview at Harvey Jones Kitchens
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
