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- Tasks: Coordinate client installations, manage schedules, and ensure a smooth customer journey.
- Company: Harvey Jones is a leading kitchen design company known for exceptional service and quality.
- Benefits: Enjoy remote work options and a supportive team environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in a client-facing role is essential; strong communication skills are a must.
- Other info: This is an entry-level, full-time position with opportunities for growth.
The predicted salary is between 22000 - 36000 £ per year.
Location: Wisbech (Remote option available)
Reports to: Supply Chain Manager
Level: Administration
General Description: To liaise directly with the client and Area Installations Manager creating a schedule of works. Ensuring the smooth transition in the client's journey from handover of sale to sign off giving a 5* service in line with the Harvey Jones brand. You will be responsible for managing the relationship with the client and keeping them up to date with all necessary information. You will schedule field-based team member diaries and arrange all survey and inspection visits to the clients, schedule a national resource of sub-contracted kitchen fitters and painters and schedule other 3rd party visits/works, such as worktop fabricators/installers to complete works on behalf of the business with clients.
Experience In a Client Facing Role Is Essential.
Duties and Responsibilities:
- To schedule client appointments with field-based Area Installations Managers for the purposes of:
- Site surveys
- Post fit and paint inspections.
- Sign-off and investigation visits.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Retail
Installations Coordinator employer: Harvey Jones Kitchens
Contact Detail:
Harvey Jones Kitchens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installations Coordinator
✨Tip Number 1
Familiarise yourself with the Harvey Jones brand and its core values. Understanding their commitment to customer service will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of Harvey Jones on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss your experience in client-facing roles. Be ready to share specific examples of how you've managed client relationships and resolved issues, as this is crucial for the Installations Coordinator position.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule for managing multiple installations. This will show your potential employer that you can handle the responsibilities of the role effectively and efficiently.
We think you need these skills to ace Installations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, scheduling, and project management. Use specific examples that demonstrate your ability to manage relationships and coordinate tasks effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Installations Coordinator role at Harvey Jones. Mention how your skills align with their requirements, particularly in providing excellent customer service and managing multiple installations.
Showcase Communication Skills: Since the role involves liaising with clients and team members, emphasise your strong communication skills. Provide examples of how you've successfully managed client relationships or resolved issues in previous roles.
Highlight Problem-Solving Abilities: The job requires quick and effective reactions to issues. Include instances where you've demonstrated problem-solving skills, especially in high-pressure situations, to show you can maintain a professional manner under stress.
How to prepare for a job interview at Harvey Jones Kitchens
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Installations Coordinator. Familiarise yourself with the key tasks such as scheduling client appointments and managing relationships with clients, as this will help you answer questions confidently.
✨Showcase Your Client-Facing Experience
Since experience in a client-facing role is essential, prepare examples from your past work where you successfully managed client relationships. Highlight how you ensured customer satisfaction and resolved any issues that arose.
✨Demonstrate Organisational Skills
This role requires excellent organisational skills to manage multiple installations. Be ready to discuss how you prioritise tasks and keep track of various projects, perhaps by sharing specific tools or methods you use.
✨Emphasise Adaptability
The ability to react quickly and effectively when issues arise is crucial. Prepare to share instances where you had to adapt to unexpected changes or challenges, showcasing your problem-solving skills and professionalism.
