Role Title: Area Installation Manager
Reports to: Head of Installations
About us:
Harvey Jones have hand built more than 15,000 bespoke kitchens and know exactly what it takes to deliver furniture that our clients are proud to use and have in their homes. We craft our kitchens in simple, beautifully made designs. They are high quality using traditional construction techniques, and each design can be customised and personalised to our clients’ exact needs and tastes. We are a growing company with showrooms across the UK. Our award-winning ranges and projects are regularly featured across magazines, newspapers, and design websites.
Role Overview:
This is a challenging and rewarding role that requires the ability to communicate and manage effectively to ensure every customer receives their premium handmade kitchen to the Harvey Jones standard. The position demands exceptional attention to detail to avoid issues and delays, along with strong problem-solving skills to manage any unforeseen challenges.
Key Responsibilities:
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Complete technical site surveys, producing written reports and liaising with designers, clients, and contractors on all aspects of the installation.
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Recruit, retain, and utilise a network of installation contractors within a defined area.
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Manage all sub-contractors to ensure delivery in line with project requirements, including agreed designs, budgets, timescales, and Harvey Jones standards.
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Ensure each sub-contractor performs in accordance with contractual obligations and adheres to all Health & Safety policies and agreed payment terms.
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Conduct thorough project measurements to enable effective resolution of any issues before they impact the client.
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Support the management team with timely reports, data, and other information as required.
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Promote and implement a “be better” culture within existing installation processes.
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Maintain a strong client focus, generating enthusiasm and promoting the Harvey Jones brand across the business.
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Provide technical advice and assessments as required to resolve issues arising on-site during installation or within the warranty period.
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Participate in training by accompanying new starters to site and attending workshops related to building and technical aspects of kitchen installation.
Requirements
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Experience within the fitted kitchen market.
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Ability to manage multiple projects and installations simultaneously.
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Advanced IT skills.
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Excellent customer service and strong verbal and written communication skills.
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Friendly, professional demeanour with a proactive, solutions-focused approach.
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Ability to think creatively and outside the box.
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Flexibility with working hours.
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Full UK Driving Licence.
What We Offer
– Competitive salary
– Comprehensive training and mentoring
– 28 days holiday (increasing with service)
– Birthday day off
– Employee product discount
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Rrelevant KPI’s will be allocated once in role. Other duties may be assigned, and the job description will be reviewed and updated as the needs of the business evolve.
Contact Details:
Harvey Jones Kitchens Careers Recruitment Team
