Harvey, Inc. is seeking a Scaled Customer Success Manager to drive retention, renewals, and expansion across a high-volume portfolio. You will partner with Sales, Legal Engineering, and Product to translate customer feedback into roadmap influence and revenue growth.
In this role, you will lead QBRs, monitor health metrics, and guide customers on maximizing ROI from Harvey's AI solutions, while collaborating cross-functionally to shape scalable processes and customer value delivery.
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Strategic CSM — Scale Renewals & Revenue in AI SaaS employer: Harvey, Inc
At Harvey, we pride ourselves on being an exceptional employer, offering a unique opportunity to work at the cutting edge of AI technology within a collaborative and innovative environment. As an Enterprise Customer Success Manager, you will not only play a pivotal role in shaping client experiences but also benefit from top-tier compensation and equity options, alongside ample opportunities for professional growth and development. Join us in redefining the future of work while working with a world-class team and prestigious clients in a dynamic and supportive culture.
