At a Glance
- Tasks: Guide clients in adopting AI solutions and maximise their value from Harvey.
- Company: Join a leading AI platform transforming law, tax, and finance industries.
- Benefits: Competitive salary, equity options, and a collaborative work environment.
- Other info: Opportunity for career growth and to shape best-in-class customer success strategies.
- Why this job: Be at the forefront of AI innovation and impact top enterprises.
- Qualifications: Experience in Enterprise SaaS or legal consulting with strong communication skills.
The predicted salary is between 120000 - 240000 £ per year.
Harvey is a secure AI platform for professionals in law, tax, and finance that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly.
Some reasons to join Harvey are:
- Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world like A&O, PwC, and many others.
- Strategic investors: Raised over $100 million from strategic investors including Sequoia, Kleiner Perkins, and the OpenAI Startup Fund.
- World-class team: Harvey is hiring the best technical and non-technical talent from DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Superhuman, Glean, etc.
- Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.
- Value: Top of market cash and equity compensation.
As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You will act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.
Responsibilities:
- Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily basis as it becomes a “must have” product.
- Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and delivering a superior customer experience.
- Success Metrics Management: Utilize adoption rates, NPS, and other key metrics to drive strategies ensuring client satisfaction and high ROI.
- Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
- Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
Qualifications:
- Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
- Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
- Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
- Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality.
What We Offer:
- A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
- An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes.
- A collaborative work environment that promotes growth, learning, and development.
Compensation: The expected range of compensation for this role is between $150,000 and $300,000. Additionally, this role is eligible to participate in our equity plan. The successful candidate’s starting salary will be determined based on non-discriminatory factors such as skills, experience, and geographic location.
Enterprise Customer Success Manager in London employer: Harvey, Inc
At Harvey, we pride ourselves on being an exceptional employer, offering a unique opportunity to work at the cutting edge of AI technology within a collaborative and innovative environment. Our commitment to employee growth is evident through our world-class team and strategic partnerships, providing you with the chance to shape the future of professional services while enjoying top-tier compensation and equity options. Join us in redefining workflows for leading law firms and enterprises, where your contributions will directly impact client success and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Harvey on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding Harvey's products inside out. Dive into how their AI solutions work and think about how you can help clients integrate these into their workflows. Show them you’re not just interested in the role, but passionate about their mission!
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in Enterprise SaaS or consulting makes you the perfect fit for the Customer Success Manager role. Tailor your stories to highlight your strategic planning and relationship management skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in joining the Harvey team.
We think you need these skills to ace Enterprise Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience in Enterprise SaaS and any relevant projects you've managed, showing how you can bring value to Harvey.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share examples of how you've influenced stakeholders in the past.
Highlight Your Results-Driven Approach:We love candidates who are results-oriented! In your application, mention specific metrics or outcomes from previous roles that showcase your ability to drive success and satisfaction for clients.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Harvey.
How to prepare for a job interview at Harvey, Inc
✨Know Your Stuff
Before the interview, dive deep into Harvey's platform and its applications in law, tax, and finance. Understand how their AI solutions work and be ready to discuss specific use cases where you can add value as an Enterprise Customer Success Manager.
✨Showcase Your Experience
Prepare to share examples from your past roles that highlight your experience with Enterprise SaaS and managing large-scale technology projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your impact.
✨Engage with Questions
Come armed with thoughtful questions about Harvey’s client relationships and success metrics. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of redefining professional services.
✨Emphasise Teamwork and Empathy
Highlight your collaborative spirit and ability to influence stakeholders. Share stories that illustrate your empathetic approach to client management and how you’ve successfully navigated competing priorities in a team setting.
