At a Glance
- Tasks: Guide clients in adopting AI solutions and maximise their value from our technology.
- Company: Join a leading AI platform transforming law, tax, and finance with top-tier talent.
- Benefits: Competitive salary, equity options, and a collaborative work environment.
- Other info: Opportunity for growth and development in a dynamic tech landscape.
- Why this job: Be at the forefront of AI innovation and impact major enterprises.
- Qualifications: Experience in Enterprise SaaS or legal consulting with strong communication skills.
The predicted salary is between 120000 - 240000 £ per year.
Harvey is a secure AI platform for professionals in law, tax, and finance that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly.
Some reasons to join Harvey are:
- Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world like A&O, PwC, and many others.
- Strategic investors: Raised over $100 million from strategic investors including Sequoia, Kleiner Perkins, and the OpenAI Startup Fund.
- World-class team: Harvey is hiring the best technical and non-technical talent from DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Superhuman, Glean, etc.
- Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.
- Value: Top of market cash and equity compensation.
As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You will act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.
Responsibilities:
- Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily basis as it becomes a “must have” product.
- Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and delivering a superior customer experience.
- Success Metrics Management: Utilize adoption rates, NPS, and other key metrics to drive strategies ensuring client satisfaction and high ROI.
- Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
- Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
Qualifications:
- Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
- Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
- Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
- Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality.
What We Offer:
- A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
- An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes.
- A collaborative work environment that promotes growth, learning, and development.
Compensation: The expected range of compensation for this role is between $150,000 and $300,000. Additionally, this role is eligible to participate in our equity plan. The successful candidate’s starting salary will be determined based on non-discriminatory factors such as skills, experience, and geographic location.
Enterprise Customer Success Manager employer: Harvey, Inc
Harvey is an exceptional employer, offering a unique opportunity to work at the cutting edge of AI technology within a collaborative and innovative environment. As an Enterprise Customer Success Manager, you will not only play a pivotal role in shaping client experiences but also benefit from top-tier compensation and equity options, alongside a culture that prioritises professional growth and development. With partnerships with industry leaders and a world-class team, Harvey provides a dynamic workplace where your contributions directly impact the future of professional services.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Harvey or similar companies on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the Enterprise Customer Success Manager.
✨Tip Number 2
Prepare for the interview by understanding Harvey's products inside out. Familiarise yourself with how AI is transforming the legal and finance sectors, so you can speak confidently about how you can help clients maximise their use of Harvey.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples from your past roles where you've driven customer success or managed large-scale tech projects. This will demonstrate your ability to deliver results in a similar environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Harvey team.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience in Enterprise SaaS and any relevant projects you've managed, showing us how you can bring value to Harvey.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, we want to see your excellent communication skills shine through. Use clear, concise language in your application and provide examples of how you've influenced stakeholders in the past.
Demonstrate Results-Driven Mindset:We love candidates who are results-oriented! In your application, share specific metrics or outcomes from previous roles that demonstrate your ability to drive success and satisfaction for clients.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Harvey.
How to prepare for a job interview at Harvey, Inc
✨Know Your Stuff
Before the interview, dive deep into Harvey's platform and its applications in law, tax, and finance. Understand how their AI solutions work and be ready to discuss how you can help clients integrate these tools into their workflows.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in Enterprise SaaS or managing large-scale technology projects. Be ready to explain how you've successfully driven client adoption and satisfaction in previous positions.
✨Engage with Questions
During the interview, ask insightful questions about Harvey's current challenges and future goals. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
✨Emphasise Teamwork
Highlight your collaborative skills and how you've worked effectively in team environments. Discuss how you can foster relationships with clients and internal teams to ensure a seamless customer experience.
