Receptionist post at Harvey Group Practice, a GP surgery, acting as the first point of contact for patients in person and by phone. Work covers booking appointments, handling queries, processing prescriptions and referrals, and keeping patient records current. The role also takes payments for non-NHS services and supports the clinical team day to day. Customer service or admin experience, ideally in healthcare, and strong confidentiality practice are what decide fit.
What the job involves
- Greet and assist patients in person and on the phone
- Schedule appointments with doctors, nurses and other healthcare professionals
- Handle patient queries, complaints and requests professionally
- Inform patients about surgery policies, procedures and services
- Maintain and update patient records on the clinical system
- Process prescription requests, referrals and medical reports
- Assist with new patient registration and related paperwork
- Collect and process payments for non-NHS services
- Communicate with GPs, nurses and healthcare staff, relaying messages promptly and accurately
- Liaise with external providers such as hospitals, pharmacies and specialists
- Protect patient information in line with GDPR, confidentiality, data security and safeguarding policies
- Manage waiting room areas and coordinate home visits where needed
What’s required
Experience
- Experience in a customer service or administrative role
Skills & knowledge
- Excellent communication and interpersonal skills
- Strong organisation and ability to multitask in a busy setting
- Competent IT skills, including appointment systems, email and basic software
- Ability to handle sensitive information with confidentiality
- Patient-centred attitude with empathy, patience and professionalism
- Good time management and problem-solving
Other
- Reliability, punctuality and effective teamwork
- Flexibility and adaptability to changing tasks and priorities
- Calm, professional manner under pressure
Nice to have
- Experience within healthcare
- Proficiency in Microsoft Office and clinical systems, with training provided if necessary
What’s offered
- Learning and development opportunities
- Regular training and practice policy modules
- Opportunities for personal development
- Recognition of achievements
- Focus on staff well-being
- Support for work-life balance
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Receptionist employer: Harvey Group Practice
Harvey Group Practice is an exceptional employer, offering a supportive and collaborative work environment in the heart of St Albans. With a strong focus on employee growth and development, we provide opportunities for continuous learning and professional advancement while prioritising patient care and community health. Join us to be part of a dedicated team that values your contributions and fosters a culture of wellbeing and teamwork.
