Client Support Administrator in Newtownabbey

Client Support Administrator

Company: Harvey Group PLC

Location: Newtownabbey

Job Ref: Ref-28733

Employment: Full-Time Permanent

Closing Date: 09 January 2026 11:59 pm

Harvey Group has been delivering M&E services for 45 years. We enjoy a sound reputation for delivering our projects on time, on budget, safely and to a first‑class finish. Our considerable experience spans the commercial and industrial, health, education, leisure and residential sectors – throughout Northern Ireland, the Republic of Ireland and the UK.

Job Description

Due to our continued growth and expansion, we have a fantastic opportunity for you to join our facilities management team in the role of Client Support Administrator.

The Role

You will be the first point of contact for a variety of facilities management requirements and administration, including PPM booking and engineer scheduling.

You will be responsible for providing helpdesk support, working as part of the helpdesk team, as well as working on your own initiative.

With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers, conducting an efficient handling of each query with regular updates to customers of the resolution.

Key Responsibilities

Helpdesk Support

• Logging incoming helpdesk calls using the helpdesk software; ensuring that all the required information is included
• Booking client PPMs via Harveys Sicon CAFM system
• Scheduling engineers’ calendars to match PPM/reactive jobs
• Updating our clients CAFM systems on completion of PPMs with all relevant paperwork
• Co‑ordinating with the technicians and subcontractors on the requirements of each job to respond quickly and efficiently
• Allocating work orders to Harvey Group maintenance teams and/or subcontractors as required
• Liaising with clients on job progress and close out
• Identifying and escalating situations requiring urgent attention to the Contracts Managers / Head of FM
• Liaising with operational staff on the contracts to provide a first‑class service to the clients
• Providing updates to Contract Managers regarding their client site / work requests
• Working closely with Contract Managers to develop and enhance the quality of service and reporting processes
• Carrying out monitoring of HD system data to ensure that helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLAs

General Administration

• Maintaining a high level of quality in relation to all administrative duties on the contracts
• Maintaining a database of records pertaining to all aspects of maintenance, including statistical reporting and invoice control
• Compiling and producing reports as necessary
• Preparing reports for completed works including costs and back‑up information
• Managing finance administration duties, including raising purchase orders, goods receiving, matching, and checking invoices
• Performing ad‑hoc duties as requested

Essential Skills and Qualifications

• Experience in a similar customer service role
• 2 years of experience dealing with incoming customer calls
• Strong customer focus and strong awareness of client needs
• Experience in responding to customer queries from multiple sources such as email and phone
• Excellent administration and computer literacy skills with a sound working knowledge of Microsoft Office applications
• Capability to work on own initiative, while also being able to collaborate with colleagues to achieve the company goals
• Excellent communication and interpretation skills
• Good time‑keeping skills
• Flexibility in approach to work and the ability to carry out, where necessary, other tasks essential to the smooth running of the contracts

Desirable Skills

• Sicon / Sage / Verisae experience
• Knowledge of facilities management services

Benefits

You will receive first‑class support, which reflects our commitment to our greatest asset – our workforce – along with a culture of continual development, training and excellence.

Competitive starting salary, private healthcare, death in service insurance, and enhanced company sick pay aligned to service length.