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- Tasks: Join a fast-paced team and deliver top-notch customer service from day one.
- Company: Dynamic company seeking enthusiastic individuals for a temporary role.
- Benefits: Gain valuable experience in a supportive environment with potential for growth.
- Why this job: Make a real difference by helping customers and resolving their queries.
- Qualifications: Strong customer service skills and excellent communication are a must.
- Other info: Immediate start available; perfect for those ready to jump in!
The predicted salary is between 22000 - 26000 £ per year.
We’re recruiting for a Contact Centre Agent to join a busy, fast-paced team on a temporary basis. This role requires someone who can hit the ground running, take ownership of accounts, and deliver excellent service from day one.
Key Duties:
- Processing orders via phone/email (Salesforce & B2B)
- Managing customer accounts end-to-end
- Handling delivery queries, discrepancies & resolutions
- Monitoring stock and liaising with logistics/customers
- Responding to product enquiries
- Supporting technical queries & claims
- General admin, payments, and internal process adherence
What we’re looking for:
- Strong customer service experience (essential)
- Excellent communication and telephone manner
- High attention to detail and strong IT skills (Excel/Outlook)
- Confident, organised, and able to work under pressure
- Team player with a flexible, proactive approach
Desirable: Contact centre, logistics, or claims experience; SAP/CRM knowledge
Immediate availability preferred due to timescales. Apply now with your CV. However, if you do not hear back from us within 48hrs, then kindly assume that you have been unsuccessful.
Contact Centre Agent employer: Harvey Beric Associates
Contact Detail:
Harvey Beric Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since you'll be handling customer queries, make sure you sound confident and friendly on the phone. Try role-playing with a friend to get comfortable with common scenarios.
✨Tip Number 3
Show off your tech skills! Brush up on Salesforce, Excel, and any other relevant software. Being able to demonstrate your proficiency can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Centre Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can hit the ground running in this role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our busy team. Mention your ability to handle pressure and your proactive approach – we love that!
Show Off Your IT Skills: Since strong IT skills are essential, make sure to mention your proficiency with tools like Excel and Outlook. If you have experience with Salesforce or CRM systems, definitely include that too – it’ll give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Harvey Beric Associates
✨Know Your Stuff
Before the interview, make sure you’re familiar with the key duties listed in the job description. Brush up on your knowledge of Salesforce and any relevant B2B processes. This will show that you’re ready to hit the ground running and can take ownership of accounts from day one.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about times when you handled queries or resolved issues effectively. This will demonstrate your strong customer service experience and how you can contribute to the team.
✨Communicate Clearly
Practice your communication skills before the interview. Since the role requires an excellent telephone manner, consider doing mock interviews with a friend. Focus on being clear and concise, as well as friendly and approachable—qualities that are essential for a Contact Centre Agent.
✨Be Ready for Pressure
Since the job is in a fast-paced environment, be prepared to discuss how you handle pressure. Think of specific situations where you’ve successfully managed multiple tasks or tight deadlines. This will highlight your organisational skills and proactive approach, which are key for this role.