At a Glance
- Tasks: Coordinate service requests and manage customer communications for smooth operations.
- Company: Join a growing Service & Operations team focused on customer satisfaction.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Dynamic environment with opportunities for career growth.
- Why this job: Be the central point of contact and make a real difference in service delivery.
- Qualifications: Experience in service desk roles and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an organised and customer-focused Service Desk Controller to join our clients' growing Service & Operations team. Acting as the central point of contact between customers, engineers, workshop staff, and management, you will coordinate service activities, schedule engineers, manage customer communications, and ensure the smooth delivery of maintenance and repair services.
Key Responsibilities:
- Coordinate and schedule service requests, maintenance visits, and breakdown call-outs.
- Dispatch engineers efficiently and monitor workloads to meet service targets.
- Provide customers with service updates and resolve queries professionally.
- Create and manage service jobs, ensuring accurate records and documentation.
- Liaise with engineering, workshop, and parts teams to support operational efficiency.
- Assist in achieving key performance targets relating to response times, utilisation, and customer satisfaction.
What We're Looking For:
- Previous experience in a service desk, scheduling, or coordination role.
- Strong organisational, communication, and customer service skills.
- Experience within engineering, automotive, construction, or similar technical environments.
- Proficiency in Microsoft Office and service management systems.
- Knowledge of SAP and basic engineering terminology is advantageous.
What We Offer:
- Competitive salary and benefits package.
- Training and career development opportunities.
- Supportive and dynamic working environment.
- Pension scheme and holiday entitlement.
If you're a proactive problem-solver who thrives in a fast-paced environment, we'd love to hear from you. However, if you do not hear back from us within 48hrs, then kindly assume that you have been unsuccessful.
Serice Desk Controller in Stoke-on-Trent employer: Harvey Beric Associates Ltd
Join a dynamic and supportive team as a Service Desk Controller, where your organisational skills will shine in a fast-paced environment. Our company offers competitive salaries, comprehensive benefits, and ample opportunities for training and career development, ensuring that you can grow alongside us. Located in a vibrant area, we pride ourselves on fostering a culture of collaboration and excellence, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Harvey Beric Associates Ltd Recruitment Team
