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For Companies At a Glance
- Tasks: Provide top-notch support for users and help resolve their inquiries.
- Company: Join a fast-growing tech company transforming professional services.
- Benefits: Hybrid work model, comprehensive training, and professional development opportunities.
- Why this job: Be part of a mission-driven team shaping the future of work.
- Qualifications: 1-2 years in customer support, strong communication skills, and a growth mindset.
- Other info: Dynamic startup environment with opportunities for career advancement.
The predicted salary is between 30000 - 42000 ÂŁ per year.
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product‑market fit, and world‑class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long‑term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As a User Operations Specialist, you will be the first line of support for both internal teams and external customers. This role is designed for early‑career professionals who thrive in fast‑paced environments, are eager to learn, and are excited to contribute to Harvey’s rapid growth. You’ll focus on managing high‑volume, non‑technical support inquiries, ensuring a seamless experience for our users. Over time, you’ll have the opportunity to expand your technical skills, gain exposure to complex support workflows, and progress within our User Operations team. This role is perfect for someone who wants to build a career in technical support while starting with a strong foundation in customer operations.
What You’ll Do
- Act as the first point of contact for support inquiries, ensuring timely, empathetic, and accurate responses.
- Own and resolve high‑volume, non‑technical requests from internal teams and customers.
- Accurately document and categorize support issues to identify trends and opportunities for improvement.
- Partner with teammates to escalate complex or technical issues effectively.
- Maintain a strong working knowledge of Harvey’s core product features to provide clear and effective guidance.
- Contribute to FAQs, internal guides, and knowledge base articles that streamline support for recurring questions.
- Stay adaptable and proactive in a rapidly evolving startup environment.
What We Offer
- Structured hybrid working arrangement: 3 days in office, 2 days working from home.
- A comprehensive 4‑week onboarding and training program designed to set you up for success from day one.
- Professional development stipend to support your continued learning and growth.
- Opportunities to work on cross‑functional projects and initiatives that impact user operations company‑wide.
- Be part of building something special as we continue to build support operations at Harvey.
What You Have
- 1–2 years of professional experience in customer support at a SaaS company in the technology industry.
- Strong empathy and communication skills with a genuine desire to help others.
- Comfort working in a fast‑paced, high‑growth environment with competing priorities.
- Excellent organizational skills and attention to detail.
- Growth mindset and eagerness to learn technical concepts over time.
- Experience with customer support tools (e.g., Freshdesk, Salesforce) is a plus, but not required.
User Operations Specialist employer: harvey.ai
Contact Detail:
harvey.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Operations Specialist
✨Tip Number 1
Get to know Harvey's mission and values inside out. When you understand what drives the company, you can tailor your conversations to show how you fit into their vision. This will help you stand out during interviews and networking.
✨Tip Number 2
Practice your communication skills! As a User Operations Specialist, you'll need to convey information clearly and empathetically. Try role-playing common support scenarios with friends or family to build your confidence.
✨Tip Number 3
Don’t just apply for the job; engage with the community! Follow Harvey on social media, join relevant discussions, and connect with current employees on LinkedIn. This shows your genuine interest and can lead to valuable insights.
✨Tip Number 4
When you get an interview, prepare some thoughtful questions about the role and the team. This not only demonstrates your enthusiasm but also helps you assess if Harvey is the right fit for you. Remember, it’s a two-way street!
We think you need these skills to ace User Operations Specialist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to contribute to Harvey's mission and growth. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight your relevant experience in customer support, especially if you've worked in a fast-paced environment before. We love seeing how your skills align with what we're looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. This will help us understand your qualifications without getting lost in the details.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your information and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at harvey.ai
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of Harvey's core product features. This will not only help you answer questions confidently but also show your genuine interest in the company and its mission.
✨Showcase Your Empathy
As a User Operations Specialist, empathy is key. Prepare examples from your past experiences where you've successfully resolved customer issues with care and understanding. This will demonstrate your ability to connect with users and provide exceptional support.
✨Prepare for Fast-Paced Scenarios
Harvey operates in a high-growth environment, so be ready to discuss how you've thrived under pressure. Think of specific instances where you managed competing priorities or adapted quickly to changes, as this will highlight your suitability for the role.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask thoughtful questions about the team dynamics, growth opportunities, and how success is measured in the User Operations team. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
