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For Companies At a Glance
- Tasks: Guide top enterprises in integrating AI into their workflows and enhance legal practices.
- Company: Join Harvey, a pioneering company transforming legal and professional services with AI.
- Benefits: Competitive salary, growth opportunities, and a chance to shape the future of work.
- Why this job: Be part of a fast-scaling team making a real impact in the legal industry.
- Qualifications: 3-4+ years in customer-facing roles, tech-savvy, and strong project management skills.
- Other info: Dynamic environment with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You’ll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey, but also help transform the practice of law. You’ll deeply integrate Harvey into your customers' business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey’s strategic partnerships.
What You’ll Do
- Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions.
- Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work.
- Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates.
- Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI.
- Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions.
- Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform.
What You Have
Ideal candidates for the Enterprise CSM role at Harvey can demonstrate comfort and experience with the following qualifications:
- 3-4+ years in customer-owning roles at tech or SaaS platforms
- Adapting seamlessly in the face of high-speed change and growth
- Strategic planning, revenue-based prioritization
- Managing customer-facing projects and timelines
- Running in-person meetings w/ executives
- Mapping an organization and influencing stakeholders
- Driving key customer metrics and outcomes
- Owning a revenue, expansion, and renewal target
- Demonstrating a strong point of view and proactive self-management
- Working cross-functionally with Product and Sales teams
Please find our UK applicant privacy notice here. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai.
Enterprise Customer Success Manager, EMEA employer: harvey.ai
Contact Detail:
harvey.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager, EMEA
✨Tip Number 1
Network like a pro! Reach out to current employees at Harvey on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Harvey's mission and values. Think about how your experience aligns with their goals, especially in customer success and AI integration. Show them you're not just a fit for the role, but also for the company culture.
✨Tip Number 3
Practice your pitch! Be ready to discuss specific examples of how you've driven customer success in previous roles. Use metrics to back up your achievements, as this will resonate well with the data-driven approach at Harvey.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Harvey team.
We think you need these skills to ace Enterprise Customer Success Manager, EMEA
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about transforming legal services and integrating AI into workflows. Share why this opportunity at Harvey speaks to you personally.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success roles, especially in tech or SaaS. We’re looking for candidates who can adapt quickly and manage projects effectively, so give us examples that showcase these skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Enterprise Customer Success Manager role. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at harvey.ai
✨Know Your Stuff
Before the interview, dive deep into Harvey's mission and values. Understand how their AI solutions are transforming legal work and be ready to discuss specific examples of how you can contribute to this transformation as an Enterprise Customer Success Manager.
✨Showcase Your Experience
Prepare to share concrete examples from your past roles that demonstrate your ability to manage customer relationships, drive adoption rates, and achieve measurable outcomes. Highlight any experience you have with tech or SaaS platforms, especially in high-speed environments.
✨Engage with Questions
Come armed with thoughtful questions about Harvey’s approach to customer success and how they measure value realization. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
✨Demonstrate Adaptability
Be ready to discuss how you've successfully navigated change and ambiguity in previous roles. Harvey is looking for someone who thrives in fast-paced environments, so share stories that highlight your flexibility and problem-solving skills.
