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- Tasks: Support and maintain library systems, troubleshoot issues, and provide user support.
- Company: Join Harvard University IT, a hub for innovative tech solutions in education and research.
- Benefits: Enjoy a collaborative environment with opportunities for growth and learning in tech.
- Why this job: Be part of a team that enhances research and teaching through cutting-edge technology.
- Qualifications: Two years of post-secondary education or relevant experience; master's preferred.
- Other info: Cover letter required with application.
The predicted salary is between 36000 - 60000 £ per year.
Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment.
Libraries and library staff rely heavily on technology and digital resources to provide services to students, faculty, and researchers at Harvard. Enterprise Library Systems are used intensively on a daily basis by 800+ library staff and 50,000+ students, faculty, and researchers. Supported systems and services enable research, teaching, and learning as well as collection management business processes. These systems and resources are constantly evolving; LTS works to ensure that new systems and services are continuously evaluated or developed to meet emerging needs across Harvard Libraries.
The Library Technology Services (LTS) team at Harvard University is seeking a Production Systems Librarian to help support and maintain resilient services that support world-class research and teaching at Harvard. The Library Systems Support Team triages, analyzes, directly resolves, or reassigns service requests, incident reports, and other user problems. The team provides in-depth technical support for selected applications. The team works collaboratively with software engineers, analysts, systems librarians, library staff, system administrators, and IT professionals to support and maintain stable applications for the Harvard libraries. The team assesses support requests, identifies persistent support problems, and recommends follow-up actions (i.e analysis for potential solutions, alternative documentation/training opportunities, automation). The team manages the maintenance of documentation on the LTS internal and external websites and wikis and the HUIT Service Catalog. In addition to a technical support role, the incumbent also performs functional, user Tier 1 and 2 support across all LTS production systems.
Principal Duties and Responsibilities (Essential Functions):
- As a member of the Library Systems Support Team, provide Tier 1 and Tier 2 functional support for LTS Systems. Independently manage and respond to an average of more than 25 tickets per week.
- Troubleshoot, analyze, and debug reported problems.
- Provide data analysis to complete services requests.
- Consult with Tier 3 resources as needed to resolve issues.
- Communicate with Harvard Library managers and staff, HUIT managers, staff, and system administrators, and LTS staff.
- Working with systems librarians, software engineers, and devops engineers, maintain, debug, update, test, deploy, program changes for complex set of workflows requiring in depth technical knowledge for existing services.
- Perform quality assurance testing for new releases of existing systems.
Typical Core Duties:
- Work within a team on most phases of service analysis and consider the business implications of technology applications to the current and future business environment.
- Collaborate with stakeholders to translate business needs into systems requirements and scoping.
- Participate in the definition of systems requirements and gap analysis and in the development of plans and policies for a unit/school.
- Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct.
Basic Qualifications:
- Minimum of two years’ post-secondary education or relevant work experience.
Additional Qualifications and Skills:
- Master’s in library and information science highly preferred or equivalent experience required (5+ years in a research library).
- Demonstrated aptitude for technical analysis and problem solving.
- Ability to think analytically and explain technical concepts and functions to non-technical staff.
- Strong organizational skills and ability to manage multiple competing priorities.
Please provide a cover letter with your application.
Contact Detail:
Harvard University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Systems Librarian
✨Tip Number 1
Familiarise yourself with the specific library systems and technologies used at Harvard. Understanding their current tools and platforms will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Harvard's Library Technology Services. Engaging with them can provide valuable insights into the team culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Since the role involves troubleshooting and technical support, think of specific examples from your past experiences where you successfully resolved issues or improved processes.
✨Tip Number 4
Showcase your collaborative skills. The job requires working closely with various stakeholders, so be ready to share experiences that highlight your ability to work effectively in a team environment.
We think you need these skills to ace Production Systems Librarian
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications for the Production Systems Librarian position. Familiarise yourself with the specific technical skills and experiences that Harvard University is looking for.
Tailor Your CV: Customise your CV to highlight relevant experience in library systems support, technical analysis, and problem-solving. Emphasise any previous roles where you managed service requests or collaborated with IT professionals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology in libraries and your ability to work collaboratively. Mention specific examples of how you've successfully resolved technical issues or improved processes in past roles.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as troubleshooting, data analysis, and quality assurance testing. Make sure to demonstrate your ability to communicate complex concepts to non-technical staff, as this is crucial for the role.
How to prepare for a job interview at Harvard University
✨Show Your Technical Proficiency
As a Production Systems Librarian, you'll need to demonstrate your technical skills. Be prepared to discuss specific technologies you've worked with and how you've used them to solve problems in previous roles.
✨Highlight Collaborative Experiences
Collaboration is key in this role. Share examples of how you've worked effectively within a team, especially in cross-disciplinary settings. This will show that you can thrive in the collaborative environment at Harvard.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or service requests. Think through some common scenarios you might face and articulate your thought process clearly during the interview.
✨Communicate Clearly with Non-Technical Staff
Since part of your role involves explaining technical concepts to non-technical staff, practice simplifying complex ideas. Use clear, jargon-free language to ensure everyone understands your points.
