Registered Manager

Hours: 37.5 hours per week (with flexibility to meet the needs of the business, including participation in the on-call rota where required)

About Hartwig Care

For over 25 years, Hartwig Care has been dedicated to providing high-quality, specialist care that is tailored to each individual’s unique needs.

We are passionate about enabling people to remain independent in the comfort of their own homes by delivering safe, compassionate and person-centred care.

We’re now looking for an experienced and motivated Registered Manager to lead our domiciliary care services.

This is an exciting senior leadership opportunity for someone who is passionate about delivering outstanding care, leading high-performing teams and driving operational excellence.

As Registered Manager, you’ll take overall responsibility for the safe, effective and commercially successful management of the branch, ensuring outstanding care delivery, regulatory compliance, financial performance and sustainable growth.

If you’re an inspiring leader who thrives in a fast-paced environment and wants to make a genuine difference to the lives of others, we’d love to hear from you.

Please note: This role isnot eligible for sponsorship, as it does not meet the required salary or skills criteria

• Employee Assistance Programme (EAP)- Offering free confidential access to counselling and tailored support programs
• Ongoing training
• Paid Time Off- 20 days annual leave + Bank Holidays
• Enhanced DBS Check- provided at no cost
• Job Security
• Opportunities for personal and professional growth and development
• A supportive and welcoming working environment
• In-store discounts with a Blue Light Card, offering excusive savings acrossa range of high-street retailers

Requirements

• Understanding of community-based nursing, case management or the management of a service provision within the Health & Social Care sector.
• Financial management experience, including budgetary control.
• Working knowledge of regulatory frameworks for domiciliary care, including Care Standards and Care Quality Commission (CQC) requirements.
• Good standard of education with strong literacy and numeracy skills.
• Active professional PIN.
• QCF Level 5 Qualification in Leadership and Management for Health & Social Care (or equivalent).
• Business Management Degree.
• Understanding of the tendering process, including preparing tenders and delivering presentations to commissioners.
• Working knowledge of Safeguarding, Protection of the Person and Adult Protection.
• Working knowledge of Mental Health and Learning Disabilities Frameworks.
• Full UK Driving Licence.

Key Responsibilities

• Leadership & Service Management
• Lead the safe and effective delivery of high-quality, person-centred care across the service.
• Ensure care is delivered by a skilled, knowledgeable, competent and professional workforce.
• Build strong relationships through networking and by supporting managers across the region.
• Attend meetings with local authority partners and contribute to local authority forums.
• Plan and facilitate regular service user forums.
• Chair staff meetings, including listening lunches, to encourage engagement and communication.
• Maintain awareness of local market conditions and competitor activity to support continuous improvement.
• Prepare and communicate key updates and branch communications, including newsletters.
• Prepare information and reports for Regional Director business reviews.
• Provide clear leadership by setting expectations, goals and responsibilities for your team.
• Maintain effective communication with colleagues, service users, families and external stakeholders.
• Quality, Compliance & Safeguarding
• Ensure the service operates in full compliance with relevant legislation, CQC regulations and company policies.
• Promote a culture of continuous improvement by reviewing lessons learned and implementing service improvements.
• Lead the effective management of complaints and escalations, ensuring timely resolution.
• Maintain responsibility for Health & Safety, including the management of incidents and accidents.
• Ensure Business Continuity and Disaster Recovery Plans are regularly reviewed and maintained.
• Attend and complete all mandatory training requirements.
• Support high standards of governance, quality assurance and regulatory compliance across the branch.
• Take full responsibility for the branch Profit & Loss account.
• Manage branch budgets and support delivery of agreed financial targets.
• Supply accurate payroll information to the Central Payroll Team.
• Authorise branch expenses and approve invoices and billing reports.
• Prepare hours information and attend payroll and operational calls as required.
• Produce reports for contractual partners including Local Authorities and the NHS.
• Monitor branch financial performance, including EBITDA and debtor days, and support effective financial planning.
• Performance & Business Growth
• Drive continuous improvement of branch Key Performance Indicators (KPIs).
• Participate in KPI review meetings and implement improvement plans where required.
• Support sustainable branch growth through commercial activities and business development.
• Ensure sufficient recruitment activity to meet current and future business demand.
• Participate in tender opportunities and support presentations to commissioners.
• Work closely with the Regional Director to achieve business objectives.
• Monitor staff attrition and support initiatives to improve retention and engagement.
• Deliver branch growth in line with agreed budgets and commercial objectives.
• People Management & Development
• Lead the recruitment, interviewing and onboarding of new employees.
• Manage staff training, development, supervision and annual appraisals.
• Promote employee recognition and reward initiatives.
• Create a culture of accountability, professionalism and continuous learning.
• Effectively manage staff performance and conduct.
• Coach and develop employees to help them reach their full potential.
• Ensure the branch has the staffing capacity and capability required to deliver outstanding care.

Why Join Hartwig Care?

At Hartwig Care, our people are at the heart of everything we do.

We are committed to creating an environment where our colleagues feel valued, supported and empowered to succeed.

As Registered Manager, you’ll have the opportunity to shape the future of your service, develop your team and make a lasting difference to the lives of the people we support every day.

If you’re ready to take the next step in your leadership career and join an organisation committed to delivering exceptional care, we’d love to hear from you.

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