At a Glance
- Tasks: Provide exceptional customer service and manage vehicle service appointments.
- Company: Join Hartwell Automotive Group, representing Ford in a dynamic team.
- Benefits: Competitive salary, performance bonuses, training, and employee discounts.
- Other info: Opportunity for growth in a rapidly expanding automotive brand.
- Why this job: Kickstart your automotive career with a supportive and friendly environment.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Hartwell Automotive Group Limited are seeking a Service Advisor to come and join the team in Hemel Hempstead where we represent Ford. Are you a customer-focused individual with a passion for cars and excellent communication skills? We are looking for a Service Advisor to join our dynamic team at Hartwell.
Why Join Us?
- Competitive basic salary + performance-based bonuses
- Ongoing training and career development
- Friendly, supportive work environment
- Employee discounts on servicing, vehicle parts & vehicles
- Opportunity to work with a new and rapidly growing automotive brand
- Pension, life assurance, health and retail discounts
What You Will Do:
- Greet customers and provide exceptional service
- Schedule and manage vehicle service appointments
- Liaise between customers and technicians
- Explain repair work and costs clearly
- Upsell additional services when appropriate
- Ensure a smooth and efficient workshop flow
- Liaise with technicians to coordinate the work schedule and progress updates
- Accurately manage booking systems, job cards, invoicing and customer records
What we are looking For:
- Previous experience in a service advisor role (automotive preferred)
- Strong customer service and communication skills
- Ability to work in a fast-paced environment
- Basic technical knowledge of vehicles (training provided)
- IT proficiency and attention to detail
- Strong organizational and admin skills, including familiarity with dealer software systems
- Neat, professional appearance; team player with keen automotive interest
If you are ready to take the next step in your automotive career, we’d love to hear from you!
Service Advisor in Hemel Hempstead employer: Hartwell Plc
Hartwell Automotive Group Limited is an exceptional employer, offering a dynamic work environment in the Oxford area where you can thrive as a Service Advisor. With over 100 years of successful trading, we provide comprehensive training, career advancement opportunities, and a supportive culture that values employee well-being through benefits like staff discounts, health initiatives, and company events. Join us to be part of a forward-thinking team that prioritises your growth and success in the automotive industry.
