Are you a successful Service Technician or Vehicle Mechanic looking to take the next steps in your career? Hartwell are a leading retail motor group in the UK and have been trading successfully for more than 100 years. Operating across 11 locations, the company currently represents brands including Ford and BYD. We are seeking a Service Technician to join our dealership in Dunstable. The Service Technician will report to the Service Manager and will be responsible for meeting both franchise and company standards in a service environment.
Key Responsibilities of Service Technician:
- To undertake maintenance, service and repair activities on motor vehicles of all types to the highest standard within scheduled times to meet company and franchise standards.
- Repair, test vehicles and diagnose their faults as and when required by Service Manager and supervisory staff.
- Replace components, parts, lubricants and consumables and record usage.
- Keep work areas clean and tidy, organised and safe from hazards to health and safety.
- Carry out work completely and effectively within manufacturers’ servicing and repair times.
- Advise and report on vehicle faults and servicing requirements while working on vehicles, including future servicing/repair requirements.
The Ideal Service Technician:
- Qualified to NVQ level 3 (or equivalent).
- MOT Tester.
- Have at least 2 years experience after qualifying period, of working in a Franchise Dealership (or similar).
- Excellent customer service skills.
- Take responsibility for the quality and quantity of their work.
- Previous Ford and or EV training will be highly beneficial.
If you are an organised, driven and experienced Service Technician looking for your next challenge and you are looking to join a growing company that can offer excellent rewards including a workplace pension scheme, staff discounts and 22 days annual holiday and you are currently entitled to work in the UK, then we want to hear from you.
How to prepare for a job interview at Hartwell Plc
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to vehicle maintenance and repair. Be ready to discuss specific experiences where you've diagnosed faults or completed repairs, especially in a franchise dealership setting.
✨Showcase Your Customer Service Skills
Hartwell values excellent customer service, so think of examples where you've gone above and beyond for customers. Prepare to explain how you handle difficult situations and ensure customer satisfaction.
✨Be Organised and Tidy
Since keeping work areas clean and safe is part of the job, be prepared to talk about how you maintain organisation in your workspace. You might even want to mention any systems you use to keep track of tasks and repairs.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or future projects. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
