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- Tasks: Assist customers with enquiries, manage parts orders, and ensure smooth workshop operations.
- Company: Join Hartwell, a leading retail motor group with over 100 years of success.
- Benefits: Enjoy 22 days holiday, staff discounts, and a workplace pension scheme.
- Other info: Full training provided and great career growth opportunities await you.
- Why this job: Take your career to the next level in a forward-thinking automotive environment.
- Qualifications: Experience in retail or administration, excellent customer service skills, and a clean UK driving licence.
The predicted salary is between 25000 - 30000 £ per year.
Hartwell Abingdon are seeking a Service Advisor to come and join the team where we represent Omoda/Jaecoo, Ford Commercial Vehicles and GMW Ora. Are you a successful Service Advisor or Automotive Service Sales Representative looking to take the next steps in your career? If the answer is YES, Hartwell want to hear from you. Hartwell are a leading retail motor group in the UK and has been trading successfully for more than 100 years, operating across 11 locations across the country.
Key responsibilities of the Service Advisor:
- Deal with any customer enquiries over the phone and face to face
- Ordering, booking out parts, invoicing and taking payment
- Checking in parts deliveries
- Assisting with parts stock check
- Liaising with the workshop, service advisors and customers
- Ensuring prices are entered onto VHC within required time
- Contact customers offering special promotions that are available from time to time
- Pick parts and check for damage or shortages
- Pre-pick parts for those jobs pre-booked into Workshop
The ideal Service Advisor:
- Retail / administration / reception experience
- Good telephone manner
- Excellent customer service skills
- Previous recent experience as a Parts Advisor in a Franchised Automotive dealership or Parts Factor operation preferable
- Full, valid and clean UK driving license
- Candidates must have the ability to communicate at all levels
- Full training will be provided
Rewards & Benefits:
- 22 days annual holiday
- Workplace pension scheme
- Staff discounts
- Career opportunities
- On site parking
- Free parking
- Company events
- Health and wellbeing
- Employee Benefit portal
Service Advisor in Abingdon employer: Hartwell Plc
Contact Detail:
Hartwell Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Abingdon
✨Tip Number 1
Get to know the company inside out! Research Hartwell Abingdon, their values, and the brands they represent. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be dealing with customers all day. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Hartwell team. Don’t miss out!
We think you need these skills to ace Service Advisor in Abingdon
Some tips for your application 🫡
Show Your Passion for the Automotive Industry: When writing your application, let your enthusiasm for cars and customer service shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about being a Service Advisor with us at Hartwell.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience, especially in retail or administration. We love seeing how your skills align with the key responsibilities of the role, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly and effectively.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hartwell Plc
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding Omoda/Jaecoo, Ford Commercial Vehicles, and GMW Ora. Familiarise yourself with common customer queries and how to handle them effectively.
✨Show Off Your Customer Service Skills
Since this role is all about dealing with customers, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you turned a negative experience into a positive one.
✨Practice Your Communication
As a Service Advisor, you'll need to communicate clearly and effectively. Practice answering questions out loud, focusing on your tone and clarity. This will help you feel more confident during the interview.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the team culture or what a typical day looks like for a Service Advisor at Hartwell.