At a Glance
- Tasks: Provide exceptional customer service and manage vehicle service appointments.
- Company: Join Hartwell Automotive Group, representing exciting automotive brands.
- Benefits: Competitive salary, performance bonuses, training, and employee discounts.
- Other info: Opportunity for career development in a supportive workplace.
- Why this job: Be part of a dynamic team in a rapidly growing automotive environment.
- Qualifications: Customer service experience and a passion for cars are essential.
The predicted salary is between 25000 - 32000 £ per year.
Hartwell Automotive Group Limited are seeking a Service Advisor to come and join the team in Hereford where we represent BYD and Omoda/Jaecoo plus hold Ford authorised repairer status.
Are you a customer-focused individual with a passion for cars and excellent communication skills? We are looking for a Service Advisor to join our dynamic team at Hartwell
Why Join Us?
- Competitive basic salary + performance-based bonuses
- Ongoing training and career development
- Friendly, supportive work environment
- Employee discounts on servicing, vehicle parts & vehicles
- Opportunity to work with a new and rapidly growing automotive brand
- Pension, life assurance, health and retail discounts
What You Will Do?
- Greet customers and provide exceptional service
- Schedule and manage vehicle service appointments
- Liaise between customers and technicians
- Explain repair work and costs clearly
- Upsell additional services when appropriate
- Ensure a smooth and efficient workshop flow
- Liaise with technicians to coordinate the work schedule and progress updates
- Accurately manage booking systems, job cards, invoicing and customer records
What we are looking For?
- Previous experience in a service advisor role (automotive preferred)
- Strong customer service and communication skills
- Ability to work in a fast-paced environment
- Basic technical knowledge of vehicles (training provided)
- IT proficiency and attention to detail
- Strong organizational and admin skills, including familiarity with dealer software systems
- Neat, professional appearance; team player with keen automotive interest
If you are ready to take the next step in your automotive career, we'd love to hear from you!
Service Advisor in Hereford employer: Hartwell Motor Group
Heartwell is an exceptional employer, offering a dynamic work environment for Sales Executives at our Abingdon dealership. With over 100 years of experience in the automotive industry, we prioritise employee growth through comprehensive training and support, alongside a range of benefits including a company car, employee discounts, and a focus on wellbeing. Join a team that values enthusiasm, teamwork, and customer relationships, making every day rewarding and meaningful.
