Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage parts orders, and ensure smooth service operations.
- Company: Join Hartwell Abingdon, a leading retail motor group in the UK with a strong reputation.
- Benefits: Enjoy career advancement opportunities and be part of a forward-thinking team.
- Why this job: This role offers a chance to grow in a dynamic environment while making a real impact.
- Qualifications: Experience as a Parts Advisor is preferred; good communication skills are essential.
- Other info: A full, valid UK driving license is required for this position.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Hartwell Abingdon are seeking a Service Advisor to join the team. Are you a successful Service Advisor or Automotive Service Sales Representative looking to take the next steps in your career? Hartwell are a leading retail motor group in the UK and has been trading successfully for more than 100 years, operating across 11 locations across the country.
Responsibilities
- Deal with any customer enquiries over the phone and face to face
- Ordering, booking out parts, invoicing and taking payment
- Checking in parts deliveries
- Assisting with parts stock check
- Liaising with the workshop, service advisors and customers
- Ensuring prices are entered onto VHC within required time
- Contact customers offering special promotions that are available from time to time
- Pick parts and check for damage or shortages
- Pre-pick parts for those jobs pre-booked into Workshop
The Ideal Service Advisor
- Retail / administration / reception experience
- Good telephone manner
- Excellent customer service skills
- Previous recent experience as a Parts Advisor in a Franchised Automotive dealership or Parts Factor operation preferable
- Full, valid and clean UK driving license
- Candidates must have the ability to communicate at all levels
- Full training will be provided
Rewards & Benefits
- 22 days annual holiday
- Workplace pension scheme
- Staff discounts
- Career opportunities
- On site parking
- Free parking
- Company events
- Health and wellbeing
- Employee Benefit portal
#J-18808-Ljbffr
Service Advisor employer: Hartwell Automotive Group
Contact Detail:
Hartwell Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Hartwell Abingdon and their values. Understanding their approach to customer service and the automotive industry will help you align your responses during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of Hartwell. They can provide insights into the company culture and what they look for in a Service Advisor, giving you an edge in your application process.
✨Tip Number 3
Prepare to discuss your experience in handling customer enquiries and managing parts orders. Be ready to share specific examples that demonstrate your skills and how they relate to the responsibilities of a Service Advisor.
✨Tip Number 4
Showcase your communication skills during any interactions with the hiring team. Whether it's through phone calls or face-to-face meetings, demonstrating a professional and friendly manner can leave a lasting impression.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight your relevant experience in customer service and automotive sales.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience as a Service Advisor or in a similar role. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to handle customer enquiries and manage parts effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for Hartwell Abingdon and how your skills align with their needs. Be sure to include examples of your past experiences that relate to the responsibilities listed in the job description.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Hartwell Automotive Group
✨Showcase Your Communication Skills
As a Service Advisor, effective communication is key. Be prepared to demonstrate your ability to handle customer enquiries both over the phone and face-to-face. Practice articulating your thoughts clearly and confidently.
✨Highlight Relevant Experience
Make sure to discuss your previous experience as a Parts Advisor or in a similar role. Share specific examples of how you managed customer interactions, ordered parts, and liaised with workshops to show that you understand the responsibilities of the position.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully resolved customer issues or handled difficult situations. This will showcase your ability to think on your feet and provide excellent service, which is crucial for a Service Advisor.
✨Research Hartwell Abingdon
Familiarise yourself with Hartwell's values, services, and any recent news about the company. Showing that you have done your homework will impress the interviewers and demonstrate your genuine interest in joining their team.
