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For Companies At a Glance
- Tasks: Provide exceptional customer service and manage vehicle service appointments.
- Company: Join the dynamic team at Hartwell Ford Watford.
- Benefits: £30,000 salary, bonuses, training, and employee discounts.
- Why this job: Kickstart your automotive career with a supportive and friendly environment.
- Qualifications: Customer service experience and a passion for cars.
- Other info: Opportunity for ongoing training and career development.
The predicted salary is between 24000 - 36000 £ per year.
Join our team as a Service Advisor at Hartwell Automotive Group!
Location: Hartwell Ford, Watford
Salary: £30,000 basic + bonus & benefits
Employment Type: Full-time
Seniority Level: Entry level
Why Join Us?
- £30,000 basic salary + performance-based bonuses
- Ongoing training and career development
- Friendly, supportive work environment
- Employee discounts on servicing, vehicle parts & vehicles
- Opportunity to work with a new and rapidly growing automotive brand
- Pension, life assurance, health and retail discounts
What You Will Do
- Greet customers and provide exceptional service
- Schedule and manage vehicle service appointments
- Liaise between customers and technicians
- Explain repair work and costs clearly
- Upsell additional services when appropriate
- Ensure a smooth and efficient workshop flow
- Liaise with technicians to coordinate the work schedule and progress updates
- Accurately manage booking systems, job cards, invoicing and customer records
What We Are Looking For
- Previous experience in a service advisor role (automotive preferred)
- Strong customer service and communication skills
- Ability to work in a fast‑paced environment
- Basic technical knowledge of vehicles (training provided)
- IT proficiency and attention to detail
- Strong organizational and admin skills, including familiarity with dealer software systems
- Neat, professional appearance; team player with keen automotive interest
If you are ready to take the next step in your automotive career, we’d love to hear from you! Drive your career forward with Hartwell Ford.
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Service Advisor employer: Hartwell Automotive Group
Contact Detail:
Hartwell Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Hartwell Automotive Group and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain things clearly to customers. Role-play with a friend or family member to get comfortable discussing vehicle services and upselling additional options.
✨Tip Number 3
Dress to impress! Make sure you present yourself neatly and professionally when you meet the team. First impressions matter, and looking the part can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our dynamic team at Hartwell Ford Watford.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any previous roles as a service advisor. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your automotive passion!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Hartwell Ford Watford. Share specific examples of how you've provided exceptional service in the past.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and professionally. We love candidates who can express themselves well, both in writing and verbally!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hartwell Automotive Group
✨Know Your Stuff
Brush up on your automotive knowledge! Familiarise yourself with common vehicle issues and repair processes. This will help you communicate effectively with both customers and technicians during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this role is all about making clients feel valued.
✨Practice Your Communication
Since communication is key for a Service Advisor, practice explaining complex ideas in simple terms. You might be asked to role-play a scenario, so being clear and concise will set you apart from other candidates.
✨Dress the Part
Make sure to present yourself neatly and professionally. First impressions matter, especially in a customer-facing role. A smart appearance shows that you take the opportunity seriously and respect the company’s values.
