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For Companies At a Glance
- Tasks: Assist customers with parts enquiries and manage orders in a dynamic automotive environment.
- Company: Join Hartwell, a leading retail motor group with over 100 years of success.
- Benefits: Enjoy staff discounts, health programmes, and career development opportunities.
- Why this job: Kickstart your career in the automotive industry with a supportive team.
- Qualifications: Experience in retail or administration, excellent customer service skills required.
- Other info: Entry-level position with great potential for growth and learning.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are currently seeking a Parts Advisor to join our team in Hartwell Abingdon. Are you a successful Parts Advisor or Automotive Parts Sales Representative looking to take the next steps in your career? Are you looking for the next steps in your career with a forward-thinking franchise dealer group?
Hartwell are a leading retail motor group in the UK and has been trading successfully for more than 100 years. Operating across 11 locations.
Key Responsibilities Of The Parts Advisor
- Deal with customer enquiries over the phone and face to face
- Ordering, booking out parts, invoicing and taking payment
- Checking in parts deliveries
- Assisting with parts stock check
- Liaising with the workshop, service advisors and customers
- Ensuring prices are entered onto VHC within required time
- Contact customers offering special promotions that are available from time to time
- Pick parts and check for damage or shortages
- Pre-pick parts for those jobs pre-booked into Workshop
The Ideal Parts Advisor
- Retail / administration / reception experience
- Good telephone manner
- Excellent customer service skills
- Previous recent experience as a Parts Advisor in a Franchised Automotive dealership or Parts Factor operation preferable
- Full, valid and clean UK driving license
- Candidates must have the ability to communicate at all levels
Rewards & Benefits
- Workplace pension scheme
- Staff discounts
- Career and development opportunities
- Discount and savings portal
- Health and wellbeing programmes
- Free Parking
- On site Parking
Senioritiy level
- Entry level
Employment type
- Other
Job function
- Management and Manufacturing
Industries
- Automotive
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Parts Advisor employer: Hartwell Automotive Group
Contact Detail:
Hartwell Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company! Research Hartwell and understand their values and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your customer service skills! As a Parts Advisor, you'll be dealing with customers face-to-face and over the phone. Role-play with a friend or family member to get comfortable handling enquiries and showcasing your excellent communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the Hartwell team. Don’t miss out on this opportunity!
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Parts Advisor or in automotive parts sales. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Hartwell. Share your passion for customer service and any specific achievements that make you stand out.
Show Off Your Communication Skills: Since you'll be dealing with customers and colleagues alike, it's important to demonstrate your excellent communication skills. Whether it’s in your CV or cover letter, let us know how you effectively handle enquiries and build relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our forward-thinking team!
How to prepare for a job interview at Hartwell Automotive Group
✨Know Your Parts
Brush up on your knowledge of automotive parts and their functions. Being able to discuss specific parts and their applications will show that you’re not just a candidate, but someone who genuinely understands the industry.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer, as this role heavily relies on strong interpersonal skills.
✨Practice Common Questions
Anticipate questions related to ordering, invoicing, and stock management. Practising your responses can help you articulate your experience clearly and confidently during the interview.
✨Show Enthusiasm for the Role
Express your excitement about the opportunity to work with Hartwell. Research the company’s history and values, and be ready to explain why you want to be part of their team and how you can contribute to their success.
