At a Glance
- Tasks: Support the workshop by sourcing and supplying parts efficiently.
- Company: Join Hartshorne Group, a leading commercial vehicle distributor in the Midlands.
- Benefits: Enjoy a great pension scheme, increasing holidays, and comprehensive training.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a difference in your career while working in a friendly team environment.
- Qualifications: Outgoing attitude and willingness to learn; experience is a plus but not required.
The predicted salary is between 25000 - 30000 € per year.
The Hartshorne Group is one of the leading commercial vehicle distributors for the West Midlands, East Midlands, Derbyshire, Nottinghamshire, Shropshire and Staffordshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.
Are you looking to join a business with good employment prospects, where you can progress, develop and make a difference to your career? Then Hartshorne could be for you. A fantastic opportunity has arisen to join our fantastic team at Birmingham depot, as a Parts Advisor.
The successful candidate will provide comprehensive parts and administrative support to the workshop, ensuring the timely identification, sourcing, pricing, and supply of parts to maintain efficient vehicle and trailer operations. The role involves compiling quotes, pre-picking parts for planned work, managing urgent and VOR (Vehicle Off Road) orders, and using pricing tools while keeping up to date with promotions.
Responsibilities also include stock control and accuracy (put-away, adjustments, buybacks, stock takes), handling warranty and contract items, managing exchange and special tools processes, and ensuring all systems and documentation are correctly maintained.
About You
- Outgoing and friendly with a positive attitude.
- Willing to learn and develop new skills.
- A strong team player who works well with others.
- Committed to delivering first-class customer service.
- Focused on exceeding customer expectations.
- Commercial parts experience or experience in a similar role is a distinct advantage; however, full training will be provided.
Hours of work: Monday - Friday 07.00am to 16.00pm. 1 in 3 Saturdays 08.00am to 12.00pm.
Benefits:
- Excellent contributory pension scheme.
- Holidays increase with length of service.
- Excellent in house and Volvo product training programme.
- Rewards gateway platform available for scheme members.
- Access to Les Mills and House of Wellbeing classes through the GoJoe app.
- Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician, and dentist.
Parts Advisor employer: Hartshorne Group
Hartshorne Group is an exceptional employer, offering a supportive work culture that prioritises employee development and career progression. Located in Birmingham, our team enjoys a range of benefits including a contributory pension scheme, increasing holiday entitlement with service, and access to comprehensive training programmes, ensuring that every Parts Advisor can thrive and make a meaningful impact in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Hartshorne Group. You never know who might give you the inside scoop on job openings or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Hartshorne Group and understanding their values and services. Show them you’re not just another candidate; you’re genuinely interested in being part of their team and contributing to their success.
✨Tip Number 3
Practice your customer service skills! Since the role is all about delivering first-class service, think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hartshorne team and ready to take that next step in your career.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience you have, especially in parts management or customer service. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re excited about joining the Hartshorne Group and how you can contribute to our team.
Show Off Your Team Spirit:We love team players! In your application, mention any experiences where you've worked well with others. Whether it's in a previous job or a group project, we want to see that you can collaborate effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hartshorne Group
✨Know Your Parts
Familiarise yourself with the types of parts and services offered by Hartshorne Group. Understanding Volvo Truck & Bus components will show your enthusiasm and readiness for the role, making you stand out as a knowledgeable candidate.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Since this role focuses on exceeding customer expectations, demonstrating your ability to handle customer queries and provide solutions will be key.
✨Be Ready to Discuss Teamwork
As a Parts Advisor, you'll need to work closely with others. Think of specific instances where you've collaborated effectively in a team setting. This will highlight your ability to fit into their friendly and outgoing culture.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about training opportunities or how they measure success in the Parts Advisor position. This shows your genuine interest and eagerness to grow within the company.
