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- Tasks: Diagnose and repair HGVs to Volvo standards while providing top-notch customer service.
- Company: Join Hartshorne Group, the Volvo Trucks UK & Ireland Dealer of the Year 2025!
- Benefits: Enjoy a fully equipped workshop, excellent pension, and comprehensive healthcare cash plan.
- Why this job: Kickstart your career in a supportive environment with great growth opportunities.
- Qualifications: City & Guilds or equivalent experience in motor vehicle management; HGV Licence is a plus.
- Other info: Flexible shift patterns and in-house training to enhance your skills.
The predicted salary is between 30000 - 42000 £ per year.
The Hartshorne Group is one of the leading commercial vehicle distributors for the West Midlands, East Midlands, Derbyshire, Nottinghamshire, Shropshire and Staffordshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.
Are you looking to join a business with good employment prospects, where you can progress, develop and make a difference to your career? Then Hartshorne could be for you. Now recruiting for a HGV Technician to join our fantastic team at our Potteries Depot.
HGV Technician Role
As a HGV Technician you will carry out fault diagnosis, service and repairs to Volvo repair standards. Complete repair order write up, service report sheets and production card information. The successful candidate will have the ability to work under pressure, to actively seek solutions to problems. Good verbal communication skills. Providing excellent customer service is paramount.
Shift Pattern
- Alternate weeks
- Week One - 06.00am until 14.30pm
- Week Two - 14.00pm until 22.00pm
- Alternate Saturday mornings
- Nightshift pattern is available: alternate weeks: Monday-Thursday / Tuesday-Friday (10 hour shift).
Requirements
Qualifications required: City & Guilds part 1 & 2 / BTEC / IMI in motor vehicle management (or equivalent) or equivalent practical experience in the commercial vehicle industry. HGV Licence advantageous but not essential.
Benefits
- Fully equipped workshop.
- Excellent contributory pension scheme.
- Holidays increase with length of service.
- Excellent in house product training programme.
- Rewards gateway platform available for scheme members.
- Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician and dentist.
The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.
HGV Technician in Newcastle employer: Hartshorne Group
Contact Detail:
Hartshorne Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HGV Technician in Newcastle
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hartshorne Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Be ready to discuss specific HGV issues you've tackled in the past. Show them you know your stuff and can handle the pressure!
✨Tip Number 3
Don’t forget to highlight your customer service skills! Since providing excellent service is key for Hartshorne, share examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Hartshorne team. Let’s get you that HGV Technician role!
We think you need these skills to ace HGV Technician in Newcastle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience and skills relevant to the HGV Technician role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at Hartshorne Group and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, mention specific examples where you've successfully diagnosed and solved issues in the past. We love candidates who can think on their feet and provide excellent customer service under pressure!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Hartshorne Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to HGVs and Volvo standards. Familiarise yourself with common faults and repairs, as well as the latest technologies in the commercial vehicle industry. This will show that you're not just passionate but also well-informed.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss specific examples where you've successfully diagnosed and resolved issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think on your feet.
✨Communicate Clearly
Good verbal communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to interact with customers who aren't familiar with HGV mechanics. This will demonstrate your customer service skills and ability to connect with others.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training opportunities, or the team you'll be working with. This shows your genuine interest in the role and helps you assess if Hartshorne Group is the right fit for you.
